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Product Design Director

2 months ago

Bloomington, Illinois, United States Capital One Full time
About the Role

We are seeking a highly skilled Product Design Director to lead our Card Customer Resiliency design team at Capital One. As a key member of our design organization, you will be responsible for shaping the customer experience for people whose accounts are in collections and recoveries. Your focus will be on finding new ways to connect with these customers, understand their situation, and help them find a path back towards credit that works best for them.

Key Responsibilities
  • Collaborate with product, technology, operations, and analyst teams to uncover customer and business needs, translating them into transformative, intuitive, user-friendly, and on-brand interfaces.
  • Engage in portfolio prioritization to help set the strategy for the cross-functional team, understanding the business objectives and key results you are targeting and influencing how the projects you shape in collaboration with partners will drive them.
  • Lead in translating complex ideas into understandable concepts that evolve and enhance the product UX and UI.
  • Manage through shifting priorities and foster consistent alignment with senior partners to provide clear direction and input on product definition and business impact.
  • Advocate for the customer through human-centered design methodologies, including discovery, ideation, research synthesis, concepting, journey mapping, segmentation, and user testing.
  • Create and facilitate design-led workshops to engage and build alignment across cross-functional partners and teams.
  • Champion prioritization of experience-led product enhancements grounded in research, analysis, and business rigor.
Requirements
  • Bachelor's degree or military experience.
  • At least 8 years of experience in leading User Experience teams.
  • Advanced degree, trainings, or certifications in User Interface design.
  • Experience working within an established design system.
  • Experience designing for cross-channel experiences.
  • Comfortable working with a variety of business partners and delivering outcomes.
  • Familiarity with design and prototyping tools, such as Sketch or Figma.
  • Experience managing a cross-functional team.
  • Proven track record of working with cross-functional partners in product, technology, and operations to see product creation through from ideation to prioritization, delivery, and measurement.
  • Experience with guiding, mentoring, growing, and inspiring design teams.
About Capital One

Capital One is a leading financial services company that is committed to helping our customers achieve financial freedom. We are passionate about creating innovative products and services that meet the evolving needs of our customers.