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Retail Banking Associate

1 month ago


Lombard, Illinois, United States Fifth Third Full time

Unlock Your Potential in Banking

Fifth Third Bank is committed to delivering exceptional customer experiences. As a Personal Banker Associate II, you will play a vital role in building and maintaining long-lasting relationships with our customers. Your expertise will help them navigate their financial needs, providing tailored solutions that meet their unique goals.

Key Responsibilities:

  • Develop and maintain a deep understanding of our customers' financial situations, identifying opportunities to provide personalized advice and guidance.
  • Utilize a consultative approach to recommend and implement solutions that align with our customers' needs and goals.
  • Collaborate with internal partners to ensure seamless customer experiences and resolve any issues that may arise.
  • Analyze credit and financial data to provide informed recommendations and ensure our customers are in the best possible solutions for their needs.
  • Stay up-to-date on our products and services, leveraging this knowledge to provide exceptional customer support and reinforce the value of our technology.

Requirements:

  • High school diploma or equivalent, with a minimum of one year of customer service experience or a college degree in a related field.
  • Proven sales experience, with a background in the financial industry a plus.
  • Ability to develop strong relationships with customers, demonstrating a deep understanding of their needs and goals.
  • Excellent communication and analytical skills, with the ability to make sound decisions and provide exceptional customer support.
  • This role requires S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS).

Working Conditions:

  • Normal office environment, with extended viewing of computer screens.
  • Periodic travel within the Bancorp footprint to attend meetings and training sessions.

Fifth Third Bank is an equal opportunity employer, committed to promoting diversity and inclusion in all employment decisions.