Healthcare Outreach Coordinator
4 weeks ago
We're seeking a skilled Healthcare Outreach Coordinator to lead and manage our Pittsburgh team of Outreach Specialists. As a key member of our team, you will be responsible for managing and developing a team of Outreach Specialists, conducting outreach work in laundromats, and helping drive the growth of our services in the Pittsburgh region.
Key Responsibilities:
- Lead a team of Outreach Specialists by setting objectives, providing coaching, and delivering direct feedback.
- Manage team logistics: unblocking challenges (e.g., inventory and work conditions), scheduling, and staff performance.
- Develop new outreach strategies to optimize the team's effectiveness.
- Engage with families in laundromats, assess their needs, and assist with public benefits applications (e.g., Medicaid, SNAP, LIHEAP).
- Help families navigate healthcare systems, including making doctor's appointments and managing health plans.
- Make referrals to external resources as necessary and ensure documentation is completed.
- Recruit, interview, and onboard new Outreach Specialists.
- Oversee scheduling, approve work hours, and handle administrative tasks related to the team.
- Track key performance indicators (e.g., outreach touchpoints, public benefits applications) to drive results.
- Serve as the face of the company in the Pittsburgh area, managing relationships with laundromat partners and expanding outreach to new locations.
- Experience in community outreach, field marketing, canvassing, customer service, or sales.
- Proven track record of managing teams of 3+ people.
- Willingness to work in laundromats and engage directly with the public.
- Availability on weekends (when laundromats are busiest).
- Reliable transportation to various laundromat locations in the Greater Pittsburgh area.
- Experience working with high-needs populations.
- Comfort with using apps and technology for daily operations.
- Familiarity with state benefits application platforms (e.g., Compass).
- Spanish fluency is a plus.
- AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.
- Benefits: Full-time employees receive a generous PTO plan, a monthly medical stipend, and equity options.
- Training: Comprehensive training is provided to ensure you're fully prepared for success.
- Flexible Schedule: While this is a full-time position, work schedules can be adjusted for personal needs, but weekend availability is a must.
- Do we sell insurance? No, we help families navigate healthcare systems and access the benefits they need.
- Will I be trained? Yes, comprehensive training will be provided.
- Will I be working in laundromats? Yes, you'll be working in laundromats a few days a week.
- Am I washing laundry? No Your focus will be on outreach and helping families.
- Is there a background check? Yes, candidates may be subject to background and reference checks.
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