Healthcare Outreach Coordinator

4 weeks ago


Pittsburgh, Pennsylvania, United States Medix Full time
Job Summary:

We're seeking a skilled Healthcare Outreach Coordinator to lead and manage our Pittsburgh team of Outreach Specialists. As a key member of our team, you will be responsible for managing and developing a team of Outreach Specialists, conducting outreach work in laundromats, and helping drive the growth of our services in the Pittsburgh region.

Key Responsibilities:
  • Lead a team of Outreach Specialists by setting objectives, providing coaching, and delivering direct feedback.
  • Manage team logistics: unblocking challenges (e.g., inventory and work conditions), scheduling, and staff performance.
  • Develop new outreach strategies to optimize the team's effectiveness.
Outreach Work:
  • Engage with families in laundromats, assess their needs, and assist with public benefits applications (e.g., Medicaid, SNAP, LIHEAP).
  • Help families navigate healthcare systems, including making doctor's appointments and managing health plans.
  • Make referrals to external resources as necessary and ensure documentation is completed.
Hiring & Staff Management:
  • Recruit, interview, and onboard new Outreach Specialists.
  • Oversee scheduling, approve work hours, and handle administrative tasks related to the team.
Metrics & Reporting:
  • Track key performance indicators (e.g., outreach touchpoints, public benefits applications) to drive results.
  • Serve as the face of the company in the Pittsburgh area, managing relationships with laundromat partners and expanding outreach to new locations.
Required Qualifications:
  • Experience in community outreach, field marketing, canvassing, customer service, or sales.
  • Proven track record of managing teams of 3+ people.
  • Willingness to work in laundromats and engage directly with the public.
  • Availability on weekends (when laundromats are busiest).
  • Reliable transportation to various laundromat locations in the Greater Pittsburgh area.
Preferred Qualifications:
  • Experience working with high-needs populations.
  • Comfort with using apps and technology for daily operations.
  • Familiarity with state benefits application platforms (e.g., Compass).
  • Spanish fluency is a plus.
  • AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.
What We Offer:
  • Benefits: Full-time employees receive a generous PTO plan, a monthly medical stipend, and equity options.
  • Training: Comprehensive training is provided to ensure you're fully prepared for success.
  • Flexible Schedule: While this is a full-time position, work schedules can be adjusted for personal needs, but weekend availability is a must.
Frequently Asked Questions:
  • Do we sell insurance? No, we help families navigate healthcare systems and access the benefits they need.
  • Will I be trained? Yes, comprehensive training will be provided.
  • Will I be working in laundromats? Yes, you'll be working in laundromats a few days a week.
  • Am I washing laundry? No Your focus will be on outreach and helping families.
  • Is there a background check? Yes, candidates may be subject to background and reference checks.
Apply today and help us transform how families access healthcare and public benefits

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