Client Experience Specialist

3 weeks ago


Durango, Colorado, United States H&R Block Full time
About the Role

The Client Experience Specialist position at H&R Block is an exciting opportunity to provide exceptional client service and support in a fast-paced environment.

As a Client Experience Specialist, you will be responsible for answering phone calls, greeting clients, and matching them with the best-suited tax professional for their needs. You will also schedule clients according to their preferences and ensure that all client needs are met during service.

This role requires strong organizational and time-management skills, as well as the ability to multi-task and work in a team environment. If you have experience working in a customer service environment and are proficient in Microsoft Office, we encourage you to apply.

Key Responsibilities
  • Provide exceptional client service and support
  • Answer phone calls and greet clients
  • Match clients with the best-suited tax professional
  • Schedule clients according to their preferences
  • Ensure all client needs are met during service

We offer a competitive salary of $45,000 - $60,000 per year, depending on location and experience.



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