Customer Experience Ambassador
7 days ago
**About Marketplace Foods**
We're a fast-growing employee-owned grocery retailer located in the Midwest, operating under various formats including Marketplace Foods.
Our company culture celebrates diversity and encourages creative innovations. We invest in our employees' growth, along with the expansion of our business.
**Job Summary**
We're seeking an experienced Customer Experience Ambassador to join our team. This role involves providing exceptional customer service at our Guest Service Counter by offering convenient products and services not typically found in traditional grocery stores.
**Responsibilities**
A typical day may include:
- Maintaining a 'Say Yes to the Guest' attitude by delivering outstanding customer service
- Performing front-end duties such as cashiering, bagging, operating money order machines, electronic payment systems, postal equipment, and more
- Assisting customers with returned merchandise, overrings, and overcharges
- Conducting cashier accuracy audits and troubleshooting issues related to pricing, equipment breakdowns, and personnel problems
- Providing backup support to employees across various departments, including bookkeeping, Guest Services, cashiering, and cart pushing
- Assisting the Guest Service Manager and Senior Guest Service Manager in their absence
**Requirements**
To be successful in this role, you should have:
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Basic math skills and attention to detail
- High school diploma or equivalent required; prior experience in customer-facing roles a plus
**What's In It For You**
As a valued member of our team, you can expect:
- A competitive hourly rate of $15-$20 per hour, depending on location and experience
- Paid time off (vacation) and holidays
- Sunday premium pay ($1 extra per hour worked)
- Paid military leave and employee assistance program
- Career growth opportunities within our expanding company
**Why Choose Marketplace Foods?**
We offer a dynamic work environment that values employee development and creativity. With opportunities for growth and a range of benefits, we're committed to supporting our team members' success.
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