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Sales Engineer

2 months ago

Issaquah, Washington, United States Ednetics Incorporated Full time
Job Title: Sales Engineer

Ednetics Incorporated is seeking a highly skilled Sales Engineer to join our team. As a Sales Engineer, you will work in partnership with Account Managers to engage directly with Customers and drive increased sales.

Key Responsibilities:
  • Improve the effectiveness of sales interactions by bringing a deeper level of technical depth to the conversations.
  • Forge and maintain a technical relationship with Customers.
  • Act as a liaison between the Customer, Sales, and the Business Units.
  • Listen to Customer needs and bring forward proposed solutions utilizing products and services within the Ednetics portfolio.
  • Work closely with and build collaborative relationships with manufacturer technical teams.
Requirements:
  • Partner with Account Managers to provide technical assistance in qualifying and developing sales opportunities for key accounts.
  • Focus on technical relationship management, establishing personal rapport and trusted advisor status with strategic accounts.
  • Educate new customers on the breadth of solutions that Ednetics offers; gain customer acceptance of solutions by demonstrating technical, operational, and financial benefits.
  • Prepare and deliver technical presentations explaining Ednetics products and solutions.
  • Assist Account Managers in writing and delivering quotes, RFP responses, and other customer-facing documents.
  • Engage with Ednetics and Partner technical resources to maintain current product and services knowledge.
  • Work closely with the Business Units to synchronize solution messaging, coordinating with Ednetics engineering and implementation experts where needed.
  • Coordinate with Business Units to create final designs, service estimates, and scope of work documents for implementation proposals.
  • Provide ongoing guidance to customers for promoting feature adoption and product lifecycle management.
  • Track and escalate resolution of customer technical support issues as needed.
  • Assist with creation of new sales strategies and identifying new products based on customer feedback.
  • Maintain relationships and collaborate with technical experts from manufacturer partners.
  • Maintain professional, product, and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Pursue and maintain industry technical certifications.
  • Be available for on-site customer engagements as required. Home office opportunities may be available up to 70% of the time with this position.
Performance Standards:
  • Effective technical problem-solving skills.
  • Detail-oriented with strong organizational skills.
  • Deadline-driven, with ability to prioritize requirements is a must.
  • Strong customer service and relationship management skills required.
  • Positive, friendly attitude required for success.
  • Sincere customer focus.
Desired Skills and Abilities:
  • Good balance of technical and interpersonal skills.
  • Innate ability to multi-task, handling multiple projects and tasks simultaneously.
  • Strong analytical and problem-solving skills with a high level of accuracy and attention to detail.
Education and Experience:
  • Associate or bachelor's degree with an IT or business major is desired.
  • Five or more years of experience with technical sales or implementation required.
  • Professional experience with Cisco Systems products and services a must.
  • Experience in K-12, higher education, state, and local government technology environments desired.
Technical Requirements:
  • Familiarity with Cisco Systems products and other Ednetics portfolio required.
  • Demonstrated proficiency with Microsoft Office suite and Visio a must.
  • Experience both reading and creating technical drawings, diagrams, and schematics.
  • Experience with NetSuite or similar ERP/CRM systems desired.
Certificates, Licenses, and Registrations:
  • Cisco, HPE, and other professional-level industry certifications are required; Cisco CCIE strongly desired.
  • Completion of additional industry sales certifications expected as part of job responsibilities.
Language Skills:
  • Excellent communication skills, both verbal and written, are fundamental to this role.
  • Notable presentation skills in small and large audience settings required for success.
Travel:

Regional travel at 30-60% overall is expected.

About Us:

Ednetics Incorporated is a growing organization with a unique and outstanding corporate culture. Ednetics' people enthusiastically support the technology needs of education and government communities in the Western U.S.

Ednetics Incorporated is an equal opportunity employer.