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Restaurant Operations Manager

2 months ago

Biloxi, Mississippi, United States MGM Resorts International Full time
About the Role

We are seeking an experienced and passionate Restaurant Operations Manager to oversee all aspects of restaurant management at MGM Resorts International. As an Assistant General Manager, you will play a critical role in delivering exceptional guest experiences, optimizing service standards, and achieving our business goals.

Key Responsibilities
  • Lead and oversee daily restaurant operations, including labor productivity, scheduling, inventory control, and guest service standards.
  • Implement policies, operating procedures, pricing initiatives, and training programs while ensuring compliance with the company's standards.
  • Foster a positive work environment that promotes teamwork, performance feedback, recognition, and employee satisfaction.
  • Engage with guests frequently to ensure a high level of satisfaction and react promptly to any concerns or complaints.
  • Work closely with the culinary team to ensure a seamless service experience between the kitchen and dining room.
  • Maintain a thorough knowledge of food and beverage products, menu items, and sanitation standards.
Requirements
  • Minimum of two (2) years of relevant managerial experience in a restaurant setting.
  • Previous work experience in high-volume or luxury/fine-dining restaurants is preferred.
  • Ability to lead and mentor a diverse team while maintaining excellent organizational skills and attention to detail.
  • Comprehensive understanding of service steps and customer interaction protocols.
  • Exceptional interpersonal and customer service skills to effectively interact with guests, management, and staff.
What We Offer
  • Attractive Salary & Bonus Package: Enjoy a competitive salary and bonus opportunities in a thriving atmosphere that recognizes and rewards outstanding leadership.
  • Collaborative Culture: Immerse yourself in a team of dedicated professionals who share your passion for hospitality, fostering a supportive and energetic workplace.
  • Attractive Benefits: Take advantage of employee discounts, complimentary meals in our dining room, and avenues for career growth within our expanding company. Eligible employees also receive health and income protection benefits.