Grooming Salon Manager

3 days ago

Clinton, Mississippi, United States Tractor Supply Full time
Job Summary

This position is responsible for leading the operations of the grooming salon, achieving targeted goals and driving results to grow the business. This includes overseeing daily operations of the salon, training and coaching staff, and providing exceptional customer service to all pet parents and their dogs.

Key Responsibilities
  • Maintain regular and predictable attendance.
  • Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
  • Take the initiative to support selling initiatives, including thanking customers, engaging with them and their pets, advising on products or services, and making the experience memorable.
  • Manage the day-to-day operations of the Groom Shop, including scheduling, safety checklists, and salon audits.
  • Ensure all grooming SOPs and salon cleanliness standards are met and maintained at all times.
  • Place monthly supply orders with the approval of the Store Manager, staying within the monthly salon budget.
  • Assist in hiring and onboarding new Groomers and Groom Technicians, ensuring timely completion of all training requirements and mentoring where needed.
  • Communicate daily and weekly updates to the salon team and Store Manager, including sales performance.
  • Schedule weekly meetings with the Store Manager to discuss staffing, schedules, prior week's plan, and forecast business review.
  • Drive salon growth through calling existing and new customers, scheduling appointments, follow-up phone calls and reminders, attending community events, holding in-store events, working with rescue groups, and more.
  • Lead the salon team by driving professional development, coaching for improvement, and reviewing performance key metrics.
  • Provide professional grooming services for dogs, using knowledge of canine characteristics and grooming styles and techniques.
  • Ensure the safety and well-being of animals, inspecting them for external signs of parasites, disease, or injury, and reporting findings to pet owners.
  • Practice safety and sanitization protocols, sanitizing and maintaining upkeep of all grooming tools and equipment.
  • Maintain records of all pet clients, including services provided and vaccination records.
  • Operate the computer as needed, and recover the store if necessary.
  • Ensure the safety and well-being of live animals, sanitizing and maintaining holding tanks and caring for live animals as required.
  • Complete all documentation associated with job duties.
Requirements
  • Must demonstrate knowledge and skills in the grooming industry with a minimum of 2+ years experience grooming pets under the leadership of a professional groomer.
  • Supervisory experience preferred.
  • Must be comfortable working with dogs and cats, and able to demonstrate patience and compassion for animals.
  • Must provide own tools (clippers, blades, shears) or be willing to purchase required tools.
  • High school diploma or equivalent required, with any suitable combination of education and experience considered.
  • Must be able to read, write, and count accurately to complete all documentation.
Preferred Qualifications
  • Operate and use all grooming tools and equipment, including bathing tubs, brushes, combs, scissors, clippers, dryers, and bathing products.
  • Communicate effectively with associates and customers.
  • Display compassion with animals and treat them accordingly.
  • Exhibit attention to detail.
  • Read, write, and count to accurately complete all documentation.
  • Problem-solving skills.
  • Basic computer skills.
  • Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
Working Conditions
  • Working environment is favorable, generally working inside with moderate noise.
  • Indoor floors and outdoor lots are generally hard surfaces (concrete, asphalt, etc.), with adequate lighting and temperature.
  • Exposure to wet conditions, particularly when bathing dogs.
  • Exposure to sharp grooming instruments, perfumed shampoos and soaps, pets, and pet waste.
  • Exposure to cats and dogs of all sizes, breeds, and temperaments.
  • Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours.
  • Promote a safe and productive work environment for Team Members and customers, and adhere to Company safety training and guidelines.
Physical Requirements
  • This position is non-sedentary.
  • It is essential that Team Members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely.
  • It is essential to operate all equipment related to their job duties efficiently, safely, properly, and accurately, and to provide the highest level of customer service.
  • Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds.
  • Ability to stand and maintain a stationary position for up to 8 hours while grooming animals.
  • Ability to frequently move for 4-8 hours per day around the salon to groom animals, clean, and maintain the salon.
  • Ability to utilize grooming instruments, including shears and dryers.
  • Ability to occasionally lift or reach merchandise overhead.
  • Ability to bend, kneel, and squat frequently to position oneself to groom animals, clean shelves, and stock merchandise and equipment.
  • Ability to constantly operate store equipment, such as the computer, cash register, and other store equipment.
  • Ability to read, write, and count accurately to complete all documentation.
  • Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
  • Ability to successfully complete all required training.

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