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Client Services Representative

2 months ago

Sioux Falls, South Dakota, United States American Bank & Trust Full time
PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES: (90%)
  • Engages with clients in a polite, professional, and welcoming manner to assess their requirements. Offers the necessary products or refers them to the appropriate departments within the bank to provide solutions for their needs.
  • Skilled in all teller functions and delivers customer support at the teller counter as needed.
  • Handles IRA distributions and sales, ensuring to stay updated on changes by participating in IRA training sessions.
  • Processes debit card requests, including activation, closure, deletion, and hot carding, while addressing customer inquiries and conducting reviews.
  • Connects clients to Online Banking and other Retail Technological Solutions, assisting with related banking concerns.
  • Maintains risk-related documentation, including dormant, negative, and write-off accounts, as well as managing Money Service Business, Cash Management, Merchant Source Capture, and Consumer Source Capture clients.
SECONDARY RESPONSIBILITIES AND ACCOUNTABILITIES: (10%)
  • Fosters relationships with fellow bank employees to promote teamwork.
  • Represents the bank at various community and civic events.
  • Participates in Retail meetings, adheres to compliance protocols, and engages in required training sessions.
  • Undertakes additional duties as assigned.
TEAM/COMMITTEE ASSIGNMENTS:
  • TBD
ROLE QUALIFICATIONS:

Education
  • High School Diploma or equivalent.
Experience
  • Customer service and/or retail cashier experience preferred. Previous banking experience is advantageous.
Other Skills and Abilities
  • Bilingual in English and Spanish is preferred.
  • Excellent communication skills.
  • Customer service oriented.
  • Ability to maintain confidentiality of client information.
  • Resourceful, organized, and capable of multitasking.
  • Strong problem-solving and decision-making abilities.
  • Attention to detail is critical.
  • High ethical standards.
PERFORMANCE MEASURES:
  • Achieves or surpasses annual targets set by the immediate supervisor.
  • Complies with regulatory standards.
  • Meets all sales and growth objectives.
  • Balances transactions accurately, with quarterly discrepancies below 3.
  • Secures a minimum of 3 referrals each quarter.
WORKING CONDITIONS:

Work is primarily conducted within the bank, with minimal risk of personal injury. The role requires prolonged mental and visual focus. Occasional stressful situations may arise due to multiple priorities and deadlines. Standard working hours align with normal business operations, though unscheduled evening and weekend work may be necessary to accommodate client and employee needs. Some travel may be required, including overnight stays. Weekend work may also be necessary. The ability to lift and move up to 20 pounds of office supplies and equipment is required, along with some bending, turning, and twisting.

GENERAL NOTICE:

This position description outlines the general nature and level of work performed by the employee in this role and should not be construed as exhaustive. It does not imply that these are the only responsibilities assigned to the position. The employee may be required to perform additional job-related tasks. All requirements are subject to change and may be modified to reasonably accommodate individuals with disabilities.

This position description does not constitute an employment agreement between the bank and the employee and is subject to change based on the bank's needs and the position's requirements.