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Infrastructure Systems Specialist

2 months ago

Kansas City, Missouri, United States IP Pathways Full time
Job Overview

Position: Systems Engineer
Location: Kansas City, MO

Salary: Competitive

Position Summary:

IP Pathways is on the lookout for a skilled Systems Engineer to enhance our operations in Kansas City, MO. This hybrid position is vital for our service delivery, merging remote assistance with hands-on tasks at our data centers. In this role, you will manage support inquiries and service requests, ensuring top-notch support for our clients while maintaining the seamless functionality of our data centers. This opportunity allows you to engage with diverse technologies in a fast-paced setting, directly influencing our clients' success and the effectiveness of our infrastructure.

Key Responsibilities:
  • Technical Support: Address support inquiries and service requests, delivering technical guidance to both clients and internal teams. Strive for efficient and effective resolution of issues.
  • Data Center Management: Conduct regular inspections and maintenance of IP Pathways' data centers to guarantee optimal performance and uptime.
  • Client Relations: Consistently aim to uphold high levels of client satisfaction through excellent service and technical support.
  • Technical Guidance: Offer technical advice to clients, assisting them in optimizing their IT environments and meeting their specific requirements.
  • On-Call Duties: Engage in on-call rotations and escalations, being prepared to address critical issues as they arise.
  • Proactive Solutions: Detect and resolve potential problems before they disrupt operations, actively working to sustain system performance and reliability.
  • Documentation: Keep precise and current records of systems, configurations, and procedures to facilitate knowledge sharing and continuity across teams.
  • Collaborative Efforts: Collaborate both independently and as part of a team to foster continuous improvement in all aspects of the role.
Required Skills and Qualifications:
  • Technical Proficiency:
    1-3 years of experience in supporting or implementing technology solutions.
    Familiarity with Microsoft Windows Server, Windows OS, Mac OS, and mobile devices.
    Experience with Microsoft Server Solutions, including Exchange, DNS, DHCP, File Sharing, and SQL Server.
    Knowledge of Microsoft 365, Entra (Azure), and SharePoint is advantageous.
    Experience with virtualization technologies such as VMware and/or Hyper-V.
    Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VLANs.
  • Communication Skills:
    Exceptional written and verbal communication abilities, capable of conveying technical information clearly to both technical and non-technical audiences.
  • Analytical Skills:
    Strong analytical and troubleshooting capabilities, with the ability to identify, diagnose, and resolve complex technical issues proactively.
  • Adaptability:
    Ability to multitask effectively in a dynamic environment while maintaining high standards of quality and attention to detail.
    Willingness to adapt to evolving technologies and environments, with a commitment to continuous learning.
  • Teamwork:
    Ability to work independently and collaboratively, demonstrating a self-motivated approach to completing tasks and projects.
  • Customer Orientation:
    A focus on delivering high-quality service and ensuring client satisfaction.
  • Certifications (Preferred):
    Relevant certifications such as CompTIA Network+, Microsoft Certified: Azure Fundamentals, VMware Certified Professional (VCP), or similar are beneficial.
  • Security Awareness:
    Basic understanding of IT security principles and best practices to help maintain a secure infrastructure.
Physical Requirements:
  • Ability to sit for extended periods while working on a computer and using office equipment.
  • Occasional lifting and moving of objects weighing up to 25 pounds, such as servers and networking equipment.
  • Mobility to navigate data centers, including walking, bending, and reaching to access equipment.
  • Clear communication skills to interact with team members and clients, both in person and via phone or video calls.
  • Minimal travel may be necessary to other company locations or client sites as required.