Merchandise Coordinator

6 days ago

Indianapolis, Indiana, United States BDA Full time
Job Summary

The Client Services Coordinator (CSC) plays a crucial role in driving business growth and meeting customer needs at BDA. This position works closely with Account Managers to source products that meet client expectations and goals through the power of merchandise.

Key Responsibilities
  • Collaborate with assigned account managers to drive BDA value and meet customer needs.
  • Attend client meetings with the account manager to understand client needs and brand requirements.
  • Create documents for sales proposals, correspondence, and management reports.
  • Update and maintain orders through internal systems.
  • Source products and ideate based on differentiation strategy and client needs.
  • Monitor project progress and maintain deadlines.
  • Research, create, and maintain vendor relationships.
  • Negotiate costs to maximize profits.
  • Work as a team with sales, production, creative services, supplier services, accounting, warehouse, and other departments to ensure timely delivery and customer satisfaction.
  • Maintain exceptional attendance and punctuality.
  • Able to handle multiple responsibilities with competing deadlines.
  • Maintain high levels of professionalism.
  • Exhibit high levels of service to ensure smooth operations and customer satisfaction.
  • Other job duties and projects as assigned.
Requirements
  • Knowledge of BDA supplier base is helpful but not required.
  • Customer Service skills, including ability to work effectively with clients.
  • Ability to communicate clearly with internal and external stakeholders.
  • General knowledge of Microsoft Office.
  • Basic project management skills.
  • Ability to learn and maintain processes while working in a fast-paced environment with changing priorities.
  • Expert interpersonal and organizational skills.
  • Exposure to negotiation skills.
Qualifications
  • 1-2 years of experience in sales or sales support - ad specialty, merchandise industries, a plus.

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