Creative Retail Operations Manager
6 days ago
About the Role:
We are seeking a highly skilled and experienced Creative Retail Operations Manager to lead our store operations, drive customer satisfaction, and foster a positive work environment. This role will be responsible for managing front-end operations, leading omnichannel processes, and maintaining store recovery standards.
Key Responsibilities:
Assist Store Manager in implementing Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and regulations.Ensure all front-end policies and procedures are followed, achieve key performance indicators (KPIs), and manage team members to achieve their role KPIs.Plan and execute class and in-store events in accordance with Company programs.Lead omnichannel processes, including inventory management, return-to-vendor activities, and cash reconciliation.Manage and execute shrink and safety programs, assist with cash deposits, and participate in the onboarding of new Team Members.Train, observe, and coach the customer experience team to achieve results, participate in performance management, and support Talent Development.Serve as Manager on Duty (MOD), interacting with customers in an accepting and respectful manner, remaining positive and respectful, even in difficult situations.Acknowledge customers, help locate products, and provide solutions.Participate in truck unloading and stocking processes to ensure truck standards are followed and completed within budget.Manage and execute shrink and safety programs, cross-train in Custom Framing selling and production, and lead the delivery of high-quality custom framing solutions to customers.About Michaels:
Michaels is a leading creative destination in North America, operating over 1,290 stores in 49 states and Canada, and online at Michaels.com and Michaels.ca. We are committed to inspiring our customers, cultivating confident leaders, and serving our communities by fostering an inclusive environment for everyone to learn, shop, and create.
What We Offer:
In this role, you can expect a competitive salary range of $17.00 - $22.70, comprehensive benefits, and opportunities for personal and professional growth. At Michaels, we prioritize diversity, equity, and inclusion, creating a workplace where everyone has a seat at our craft table and can hone their craft.
EEO Statement:
Michaels is an Equal Opportunity Employer, committed to providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation during the application or interview process, please contact Customer Care at 1-800-642-4235.
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