Restaurant Operations Manager

5 days ago

Midvale, Idaho, United States MOD Pizza Full time

About the Role:

We are seeking a skilled Restaurant Shift Leader to join our MOD Pizza team. As a Restaurant Shift Leader, you will be responsible for driving store operations during scheduled shifts, modeling, teaching, and demonstrating MOD's purpose in all interactions.

Key Responsibilities:

  • Set and sustain the tone of the shift by keeping the energy high and creating a positive vibe and welcoming atmosphere for both Squad and customers.
  • Responsible for quality and safety of all food, including tasting food, checking that food is prepped and stored to standards, and reporting any product outages.
  • Listen, acknowledge, and resolve any Squad member and/or customer concerns, escalating issues that require resolution to the store coach or GM as appropriate.
  • Keyholder responsible for cash within the shift in an accurate manner.
  • Take inventory and place orders as needed and directed by the GM.
  • Conduct coaching in the moment, manage shift duties checklists, and address/escalate any equipment malfunctions.
  • Focus on the growth and well-being of the Squad and celebrate wins.

MOD Values:

  • Embrace change and seek to learn and improve every day.
  • Focus on finding the solution, not dwelling on the problem.
  • Be generous with your time, show patience and grace when answering questions, and be of service to others.
  • Express appreciation for the generosity of others.
  • Show compassion, understanding, and willingness to support others without judgment.
  • Play a proactive role in creating a safe environment for all customers and squad members.
  • Demonstrate and embody MOD culture and standards.

Requirements:

  • Minimum 6 months in the All Star position and demonstrate quality coaching, training, and multi-tasking within the shift.
  • Minimum of 1 year of customer service or restaurant experience.
  • Must be at least 18 years old.
  • Previous experience coaching, teaching, and inspiring others.
  • Proven success in following and enforcing processes and standards, correcting and coaching in a compassionate manner.
  • Customer service skills and a proven ability to remain calm and focused.

Preferred Qualifications:

  • Experience successfully providing on-the-job training to others in a rapidly changing environment.
  • Experience as a shift lead in a retail environment.

Physical Requirements:

As a member of our Squad, you must have the ability to work in an open kitchen environment, rotating between front and back of house. This requires walking, bending, twisting, reaching, stooping, kneeling, crouching, carrying, pushing, and pulling, and in general handling or moving objects weighing up to fifty pounds. You must also have the ability to operate hand-held appliances, sharp knives, and various kitchen equipment, including but not limited to the industrial can opener, dough press, industrial dishwasher, very hot oven, etc. Depending on the location, you may need to go up and down stairs and/or use an elevator. You must also have the ability to communicate and exchange information quickly in English with Squad members and others.

Working Conditions:

High noise levels due to operations, customers, and overhead music. May be indoor or outdoor setting depending on store (varied weather conditions are expected); including delivering order curbside to the customer. Varying schedule to include evenings, holidays, and extended hours as business dictates. Will work near moving or mechanical parts. Will work inside a walk-in refrigerator and freezer.

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