Computer Systems Administrator

4 days ago


Cleveland, Ohio, United States Esperanza Full time
Job Summary

We are seeking an IT Support Specialist to join our team at Esperanza. As a key member of our IT department, you will provide technical assistance to employees on hardware, software, and network-related issues.

Key Responsibilities
  • Provide technical support over the phone, in person, and remotely using multiple platforms
  • Administration of SharePoint, Office365, firewalls, email filter, phone systems, mobile devices, and other IT-related software
  • Identify, troubleshoot, resolve, and document end-user system issue requests
Requirements

Excellent communication and interpersonal skills in bi-lingual English/Spanish (speak, read, and write) are preferred. Minimum two years of relevant experience in a help desk/IT support role are required.



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