ISP Relationship Strategist
6 days ago
We are seeking a highly skilled ISP Relationship Specialist to join our team at CCR Technologies.
Job SummaryThe successful candidate will serve as the primary point of contact with carriers and vendors, navigating and managing various information within multiple vendor portals. This role requires strong negotiation skills to strengthen and maximize CCR's partner relationships, as well as the ability to drive cost-saving initiatives to enhance efficiency and reduce expenses.
Responsibilities- Serve as the primary point of contact with carriers and vendors
- Navigate and manage various information within multiple vendor portals
- Utilize and optimize the current carrier/vendor onboarding process
- Drive resolution of any escalations and issues affecting other departments such as strategic pricing, service delivery, service assurance/network operation center, product management and finance/billing
- Identify and implement cost-saving initiatives to enhance efficiency and reduce expenses
- Engage in negotiations to strengthen and maximize CCR's partner relationships
- Monitor, manage and support adherence to contract terms and conditions
- Maintain and improve documentation standards and requirements
- Spearhead reporting on carrier/vendor performance, ensuring provisioning, repair and billing SLAs are consistently achieved
- Enhance efficiency through cross-departmental collaboration and process improvements
- Act as the escalation point for resolving service issues with carriers and vendors
- Attend and represent CCR at trade shows and network at other events, as necessary
- Prior experience in the telecommunications industry
- 4+ years in a similar role with existing carrier/vendor relationships
- Proven ability to build and maintain long-term vendor partnerships
- Strong skills in contract and pricing negotiation
- In-depth knowledge and understanding of contract and carrier/vendor management principles
- Excellent interpersonal skills and relationship-building abilities
- Demonstrated capacity to drive results independently with minimal supervision
- Team-oriented with a creative approach to problem-solving
- Ability to multitask, quick problem-solving and adapting in dynamic situations
CCR Technologies is a privately held corporation founded in 1986, providing technology services to large and small businesses nationwide from our location in Cedar Rapids, IA. Our achievements include:
- Top quartile revenue growth for each of the last 5 years as per the worldwide Service Leadership Index precision benchmark.
- Nationally recognized as 'Great Place to Work' - 9 years in a row
- 10-years consecutively listed on Inc. 5000 - Fastest Growing Privately Owned Companies in America
- 7-year consecutive top 100 listing on MSPMentor 501 internationally
- Nationally awarded Platinum HIRE Vets Medallion (2020, 2021, 2022)
Learn more about CCR and our values: https://ccr.net/about-us/
What We OfferWe offer a competitive benefits package including free daily lunch for employees, gym membership reimbursement, health, dental, and vision insurance, paid time off and paid holidays, a 401k program, quarterly profit sharing, short & long term disability and life insurance, and lots of development opportunities to help you grow your professional career.
Learn about our culture: http://reviews.greatplacetowork.com/circle-computer-resources-inc
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