Voice Systems Specialist

6 days ago

Los Angeles, California, United States Prosum Full time
Job Title: Voice Systems Specialist

Prosum is seeking a skilled Voice Systems Specialist to join our team. As a Voice Systems Specialist, you will be responsible for installing and maintaining our Voice Systems, ensuring their efficiency and security.

Key Responsibilities:

  • Install and maintain Voice Systems, including troubleshooting and resolving issues
  • Provide technical assistance to end users and escalate system service issues to management
  • Perform repairs and maintenance of voice and voice over IP equipment
  • Communicate with management to resolve system service issues quickly and efficiently
  • Assist in maintaining records and parts inventory for spare equipment
  • Train users on voice systems operation and provide technical resource support
  • Recommend changes to improve systems configurations and determine hardware and software requirements
  • Attend vendor training workshops to stay up-to-date on new developments and technologies

Requirements:

  • High school diploma or equivalent required
  • Associate's degree preferred
  • 3 years job-specific experience required
  • 5 years experience in telecommunications installation/maintenance required
  • Background in LAN/WAN technologies, TCP/IP, QoS, PoE, VLANs, VoIP
  • Knowledge of Windows and Linux operating systems
  • Ability to troubleshoot network VOIP-related issues
  • Excellent communication skills, both verbal and written
  • Ability to work occasional nights and weekends as needed

Accountabilities:

  • Provide technical and troubleshooting assistance to USC Health end users, as required
  • Perform the repair, maintenance of voice and voice over IP equipment for USC Health
  • Communicate and escalate systems service issues to management in order to resolve quickly and efficiently
  • Adhere to USC Health IT's processes and practices
  • Assists in maintaining records or parts inventory for spare equipment
  • Trains users on voice systems operation and provides technical resource support, as needed
  • Recommends changes to improve systems configurations and determines hardware and software requirements, related to those changes
  • Attends vendor training workshops to gain proficiency in voice equipment servicing and stays informed of new developments and technologies
  • Ability to perform on-call duties

Performs other duties as assigned.

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