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Food Service Hospitality Associate

2 months ago

Orlando, Florida, United States Orlando Health Full time

Position Overview:

Department: DPH Food & Nutrition Services

Status: Full-Time

Shift: 8-hour shifts between 5am - 8:30pm with rotating weekends

Role: Patient Food & Hospitality Attendant

Orlando Health Dr. P. Phillips is recognized as a Best Regional Hospital by U.S. News & World Report and has been acknowledged as one of the Best Places to Work in Healthcare by Modern Healthcare. Our facility, with 285 beds, is staffed by a highly skilled team of nurses, support personnel, and physician specialists, offering advanced technology and expertise in various specialties, including diagnostic imaging, cardiovascular care, orthopedic services, surgical procedures, and emergency medicine. We are equipped with robotic surgical capabilities for multiple surgical specialties and have achieved Joint Commission certification for our total hip and knee replacement programs, utilizing innovative and personalized technologies.

Forbes has recognized Orlando Health as one of America's Best-In-State Employers. We are dedicated to providing benefits that exceed expectations, including career-enhancing FREE educational programs and well-being services to support you and your family throughout every life stage. Our benefits commence on day one and we strive to offer flexibility to allow you to engage in your passions.

Orlando Health - Dr. P. Phillips Hospital: Your Best Place to Work is our commitment to you.

Benefits and Perks:

Competitive Compensation

  • Shift differentials for evening, night, and weekend shifts for eligible positions.

Comprehensive Benefits (effective from day one)

  • Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid parental leave, fertility benefits, backup elder and childcare, pet insurance, PTO/Holidays, and more for both full-time and part-time employees.

Forbes Recognition:

  • Orlando Health has been named one of America's Best-In-State Employers for 2021, being the leading healthcare organization in the Metro Orlando area to achieve this honor. “We are proud to be recognized again as a top workplace,” stated Karen Frenier, VP (HR). “This recognition reflects our positive culture and our commitment to ensuring that all team members feel respected, supported, and valued.”

Employee-Centric Environment:

  • Dr. P. Phillips Hospital has been recognized as one of the Best Places to Work in Healthcare by Modern Healthcare.

Key Responsibilities:
The Patient Food Hospitality Attendant plays a vital role in customer service, ensuring that Orlando Health patients and guests receive exceptional service to create a memorable dining experience.

Core Duties:
- Demonstrates outstanding communication and customer service skills with patients, nursing staff, and visitors.
- Responsible for delivering the correct tray to the appropriate patient while employing excellent customer service skills.
- Acts as an essential member of the Orlando Health team to support the nutritional needs of patients.
- Prepares trays on the delivery cart and logs delivery times.
- Tracks tray locations and ensures timely delivery to patients.
- Collects payments for guest trays and logs transactions with the diet office.
- Responsible for the collection and removal of soiled trays and maintaining cleanliness in work areas.
- Coordinates tray delivery with the expeditor and diet office as needed.
- Assists in expediting trays from preparation areas, ensuring accuracy and completeness.
- Monitors patient dietary prescriptions, order changes, nourishment requests, and quality standards.
- Accurately records and verifies patient menus according to physician diet orders, adhering to food allergies, intolerances, and preferences in a timely manner. Knowledgeable of nutritional meal patterns and able to modify diets with assistance from the Diet Office System.

Qualifications:
Education/Training:
- Ability to read and recognize similarities and differences between words and numbers. Capable of writing simple correspondence and responding to common inquiries or complaints from customers.

Experience:
- Minimum of 1 year of customer service experience in the food industry is highly preferred.

Shift Requirements:
- 8-hour shifts between 5am - 8:30pm with rotating weekends.