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Staffing Specialist

1 month ago

Alexandria, Minnesota, United States PeopleReady Full time
Staffing Specialist - Customer Service Expert

We are seeking a highly motivated and customer-focused individual to join our team as a Staffing Specialist - Customer Service Expert. In this role, you will be responsible for providing exceptional customer service to existing customers and associates, while also navigating multiple operating systems and taking inbound orders from new and existing customers.

Key Responsibilities:

  • Provide exceptional customer service to existing customers and associates
  • Navigate multiple operating systems, including our Applicant Tracking System (ATS) and staffing app - JobStack
  • Take inbound orders from new and existing customers and enter them into our system
  • Proactively help to grow our business by contacting customers and upselling, generating repeat sales, price quoting, resolving customer problems, and escalating concerns
  • Proactively recruit new applicants by developing creative recruitment tactics
  • Match applicants with our customers' open positions and ensure that the match works great for both the job seeker and our customer
  • Process payroll for our temporary workers in a timely manner according to standardized payroll processes
  • Promote a culture of safety by always keeping safety and compliance top of mind

Requirements:

  • High school diploma or equivalent required, associate degree preferred
  • Customer service and/or sales experience
  • Ability to meet deadlines under pressure
  • Ability to communicate effectively
  • Ability to effectively interact and build relationships with a diverse employee population
  • Ability to multi-task
  • Possess effective interpersonal skills with the ability to relate to management and employees
  • Ability to read and interpret documents such as resumes and procedure manuals
  • Basic knowledge in using Microsoft Office
  • Requires a valid driver's license

What We Offer:

  • Competitive hourly rate of $17.25
  • Medical/Dental/Vision insurance
  • Company-matching 401(k)
  • Employee Stock Purchase Program
  • Tuition Reimbursement
  • Other programs and perks

Physical and Work Requirements:

Branch work environment with frequent customer interaction, constantly operating a computer, phone, and other office equipment. Employees are frequently required to stand, walk, sit, talk, and/or hear for long periods of time. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move 25 pounds, and occasionally lift and/or move 50 pounds. Valid driver's license and good safety record required for driving to locations.

About PeopleReady:

We make a difference in the lives of job seekers and our customers' businesses. Our team operates by one motto: We Are Ready. Ready to make a difference, Ready to change lives through work, and Ready to win.

Equal Opportunity Employer:

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.