Client Care Manager

3 weeks ago


Clarkston, Washington, United States Family Resource Home Care Full time
Client Care Manager

Family Resource Home Care is a leading home care agency dedicated to providing high-quality, compassionate care to our clients in their homes. Our mission is to improve the lives of our clients by delivering personalized in-home care that helps them maintain their independence and quality of life.

Job Summary

The Client Care Manager provides quality care and client satisfaction while overseeing the supervision of home care professionals who serve our clients. This role ensures that caregivers are successfully onboarded, trained, and supervised in accordance with company policies and procedures.

Key Responsibilities
  • Be the first point of contact for clients, industry partners, and care providers, providing excellent customer service.
  • Schedule and perform in-home assessments and re-assessments, documenting in client files.
  • Write care plans and ensure caregivers have relevant information prior to the start of care.
  • Update care plans as needed, communicate changes to caregivers, and document the same.
  • Ensure compliance with care plans and accurate documentation of all care plan tasks.
  • Perform caregiver orientation and ensure completion of onboarding tasks prior to working with clients.
  • Collaborate with Caregiver Managers to balance caregiver and client needs.
Requirements
  • Associates degree
  • 2 years of experience in a customer service role
  • Demonstrated customer service and communication skills, problem-solving, and attention to detail
  • Technical proficiency in utilizing computers and generating reports
  • Valid driver's license, current auto insurance, and a clean driving record
  • Able to speak, read, and write English fluently
Preferred Qualifications
  • Certified Nursing Assistant or Home Care Aid Certification (WA Only)
  • Caregiving experience
Benefits and Perks
  • Medical, dental, vision, and prescription insurance options
  • 3 weeks of Paid Time Off
  • 401k
  • Health Savings Account
  • Work computer and phone system
  • Employee Assistance Program
  • Leadership Development Program and career growth opportunities

Family Resource Home Care is an equal opportunity employer.


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