Financial Services Customer Support Associate
1 week ago
We are ValorVIP, a leading provider of customer service solutions for the financial services sector. We are seeking highly skilled professionals to join our team as Financial Services Customer Support Associates.
As a Financial Services Customer Support Associate with ValorVIP, you will be responsible for providing world-class customer service to our clients. This includes handling inbound customer calls, emails, and live chats in a courteous, timely, and professional manner.
This is an experienced-level position that offers on-the-job paid training. Compensation is commensurate with experience. Prior contact center or customer service experience is required.
Key Responsibilities:- Provide exceptional customer service through multiple channels, including phone, email, and live chat
- Listen to customers, understand their needs, and resolve customer issues efficiently
- Escalate complex customer issues to the appropriate staff and management for resolution when necessary
- Maintain accurate records of customer interactions and issue resolutions
To succeed in this role, you must have a minimum of three years of experience in a call center environment and a minimum of one year of experience in a customer service role. You must also possess excellent communication and problem-solving skills.
Standard starting compensation for this position is $17.50 per hour.
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