Customer Service Representative
1 week ago
**About Bluestar Corporate Relocation Services**
We are a leading provider of specialized car shipping services globally, operating in the fast-paced logistics industry. Our mission is to deliver exceptional customer satisfaction through service, reliability, transparency, and consistency.
**Job Summary**
We are seeking an experienced Customer Service Representative to join our team. As the main point of contact for our customers, you will be responsible for fostering positive relationships and providing exceptional service.
**Key Responsibilities**
- Handle customer inquiries, orders, correspondence, complaints, updates, and issues, particularly for major accounts.
- Review transactions and communicate with customers on all developments during the move.
- Produce outstanding results measured by customer satisfaction, efficiency, and on-time delivery.
- Participate in proactive client outreach efforts to resolve issues before they become complaints.
- Provide follow-up/feedback to internal associates on issue resolution as needed, while keeping upper management informed.
- Complete and evaluate post-move follow-up customer satisfaction surveys.
- Order entry and data integrity.
- Support functions as needed for senior management.
**What We Offer**
- Medical and dental plans.
- Vision discount plan.
- 401(k) retirement plan.
- Company-paid life insurance.
- Paid vacation and holidays.
- Bonus program.
**Requirements**
- Customer service experience.
- Ability to work in person Monday-Friday from 8 am-5 pm.
- Willingness to work a rotating schedule after normal business hours if needed.
- Ability to multitask and work in a fast-paced environment.
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