Customer Service Representative

1 month ago


Hillside, Illinois, United States Bluestar Corporate Relocation Services Full time
Customer Service Representative

Bluestar Corporate Relocation Services (BCRS) is a leading provider of vehicle transportation services in the logistics industry. Our mission is to deliver exceptional customer satisfaction through service, reliability, transparency, and consistency.

About the Role

We are seeking a highly skilled Customer Service Representative to join our team. As the main point of contact for our customers, you will be responsible for fostering positive relationships and providing exceptional support throughout the relocation process.

Key Responsibilities
  • Handle customer inquiries, orders, and correspondence in a timely and professional manner
  • Review transactions and communicate with customers on all developments during the move
  • Produce great results measured by customer satisfaction, efficiency, and on-time delivery
  • Participate in proactive client outreach efforts to resolve issues before they become complaints
  • Provide follow-up feedback to internal associates on issue resolution as needed
What We Offer
  • Medical and dental plans
  • Vision discount plan
  • 401(k) retirement plan
  • Company-paid life insurance
  • Paid vacation and holidays
  • Bonus program
Requirements
  • Customer service experience
  • Ability to work in person Monday-Friday from 8am-5pm
  • Willingness to work a rotating schedule after normal business hours if needed
  • Ability to multitask and work in a fast-paced environment


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