IT Senior Administrator
1 month ago
Baltimore Consulting is seeking a highly skilled Senior Admin to join our Managed Services division. This role involves providing technical support to our clients, troubleshooting network issues, and assisting with project work. The ideal candidate will have 5+ years of experience in IT support and a strong background in managed services.
This is a dynamic and fast-paced position that requires the ability to work on multiple issues and projects simultaneously. The successful candidate will be comfortable with PowerShell, virtualization, and Office 365 administration.
Key Responsibilities:
- Responding to support requests via phone, tickets, and email
- Firewall configuration and troubleshooting
- Managing and troubleshooting Office 365 services
- Providing proactive maintenance on client infrastructure
- Desktop refresh and imaging
- Rotating after-hours on-call schedule
Technical Requirements:
- Proficient in Networking – firewalls, managed switches, wireless, VPN configuration
- Proficient with Microsoft Server platforms – configuration and troubleshooting
- Proficient in Office 365 Administration
- Microsoft Azure experience a plus
- Comfortable with PowerShell
- Virtualization knowledge and experience
What We're Looking For:
- 5+ years of professional IT experience
- 2+ years of MSP experience
- Strong prioritization and problem-solving skills
- Eager to learn and develop
- Passionate about providing excellent customer service
- Exceptional communication skills
- Ability to multitask and work on multiple issues and projects simultaneously
About Us:
Baltimore Consulting is a top-tier MSP in the Maryland region that supports a wide array of clients among many industries. We strive for excellence in customer service and pride ourselves in bridging the gap between business and technology.
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