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Warehouse Operations Manager

2 months ago

Hutchins Texas, United States Chick-fil-A Supply LLC Full time
Job Summary

We are seeking a highly skilled and experienced Warehouse Operations Manager to lead our distribution center team at Chick-fil-A Supply LLC. As a key member of our operations team, you will be responsible for executing safe and effective warehouse operations that meet the needs of our organization and its employees.

Key Responsibilities
  • Motivate and lead a dynamic team responsible for all inbound, outbound, inventory control, and completing other warehouse tasks by creating workflow and eliminating waste in the operation.
  • Oversee daytime transportation operation performance, including audits and observations of routes, when required.
  • Serve as point of contact in the absence of senior leaders in the building.
  • Lead operational improvement and change management projects for the building, when required.
  • Drive Safety, Quality, and Compliance activities daily as the primary business partner to the SQC site leader.
  • Support OPEX performance initiatives in partnership with Senior DC Leaders, COBE, and other support groups.
  • Actively support and lead all process adherence activities, SOPA, and compliance audits in the DC.
  • Support other distribution centers by traveling to other sites to support operational needs, when required.
  • Closely collaborate with leaders and team members to identify, analyze, and resolve operational bottlenecks.
  • Monitor expenditure data and support budget management.
  • Recruit, train, and develop a strong team.
  • Mentor Supervisor I and Lead Warehouse Team Members.
  • Collaborate with cross-functional teams regarding overall operations performance, identify, and drive areas of improvement.
  • Collaborate with the warehouse ops manager regarding staff performance, identify, and drive areas of improvement, and recognize team members' outstanding performance.
  • Act as a liaison to Restaurant Services, balancing needs of the Operator with the capabilities of the operation.
  • Implement, manage, and improve distribution center operations.
  • Deliver high service levels to Operators and achieve Key Performance Indicators (KPIs).
  • Work closely with the DC Leadership Team, CFA Supply Services, and various business partners to ensure optimal alignment and collaboration.
  • Support the Chick-fil-A vision and strategy by building a culture that aligns with the Chick-fil-A Supply values of care, safety, and excellence.
  • Embody and live out our Corporate Purpose through our words and actions.
Requirements
  • High school degree or similar.
  • 5+ years of experience in warehouse leadership.
  • Demonstrated experience with and functional knowledge of food service distribution, including warehousing, operations (including Six Sigma and Lean), engineering standards, warehouse equipment, and performance metrics.
  • Working knowledge of innovations in supply chain and warehouse operations.
  • Knowledge of and ability to ensure compliance with general safety standards, quality specifications, and governmental requirements.
  • Ability to complete physically demanding work, including consistently lifting up to 60 pounds.
  • Ability to work a flexible schedule, including weekends, holidays, and rotating shifts.
  • Demonstrated ability to value both relationships and results and to put others above themselves.
  • Strong aptitude to think critically, solve problems, and drive improvements in a professional and respectful manner.
  • Exceptional organization, attention to detail, and communication skills.
  • Strong ability to negotiate and resolve conflict by navigating confrontational situations to ensure all parties are treated with honor, dignity, and respect.