Security Operations Center Analyst
3 weeks ago
At Cloudflare, we are on a mission to help build a better Internet. Our team is dedicated to providing premium-level support for Cloudflare's security products and features. We are looking for a highly skilled and experienced Security Operations Center Analyst to join our team.
Job DescriptionWe are seeking a talented Security Operations Center Analyst to provide expert-level support for our largest and most technically sophisticated customers. As a member of our SOC team, you will be responsible for analyzing threats, making detailed and informed suggestions for mitigation, and implementing mitigation strategies directly on behalf of the customer.
Responsibilities- Monitor and investigate alerts to identify attacks
- Work with Engineering and Operations teams to mitigate attacks, suggest steps to mitigate, and apply the appropriate mitigation, when applicable
- Work with Engineering and Product teams to improve the products and tools
- Extensive communications with customers via chat, email, and phone
- Review the latest alerts to determine relevancy and urgency. Create new tracking tickets for alerts that signal an incident and require review or escalation
- Configure / Manage security monitoring rules and contribute to tool improvements
- Compare traffic signatures and attributes including IP addresses, cookie variations, HTTP headers, and JavaScript footprints to determine what is good traffic and what is malicious
- Strong understanding of the OSI model, TCP, UDP, BGP, QUIC
- Advanced understanding of iptables
- Analysis of traffic for attack anomaly detection and creation of mitigation rules
- Experience in handling attack mitigation and thorough knowledge of various attacks (L3/4 and L7)
- At least 2 years of technical support experience and customer support experience is a must
- Strong communication skills with high-value customers
- Command line / Bash shell
- Sysadmin skills (Linux/Mac/Windows) & Programming skills (Python, Ruby, PHP, C, C#, Java, Perl, Git etc.)
- Security skills and certifications preferred: CISSP, GCIA GCIH, GCFA, GCFE, etc.
We are not just a highly ambitious, large-scale technology company. We are a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.
We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released.
We do not store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
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