Security Operations Center Analyst

3 days ago

Austin, Texas, United States Allied Universal® Full time
Job Summary

We are seeking a highly skilled Security Operations Center Analyst to join our team at Allied Universal. As a Security Operations Center Analyst, you will be responsible for delivering operations within the GPS control room across all client sites in the respective region.

Key Responsibilities
  • Provide customer service to our clients by carrying out safety and security procedures, site-specific policies, and when appropriate, emergency response activities.
  • Respond to incidents and critical situations in a calm, problem-solving manner.
  • Conduct regular and random patrols around the business and perimeter, working environments, and conditions may vary by client site.
  • Execute RSOC and GSOC standard operating procedures, operating the SOC, in shift patterns as required.
  • Provide a high level of service to local and remote client sites and staff, with the emphasis on the security and safety of client staff, assets, and information.
  • Monitor operational network video cameras; operate all SOC technologies, including network video, access control, etc.
  • Coordinate direct action and responses to incidents and alarm activation.
  • Compile reports for the SOC Shift Manager in order to share with GPS management on a daily/weekly/monthly basis; provide high-quality written and verbal reports as and when required.
  • Take telephone enquiries; maintain accurate logs of events.
  • Actively monitor and respond to critical systems alarms, such as physical security systems alarms, fire panels, etc.
  • Deliver world-class Global Security services by understanding and working closely with technical security implementations and incident management programs.
  • Serve as an initial point of contact in emergency situations that may affect the health and safety of employees.
  • Communicate effectively and appropriately with internal and external responders during critical incidents.
  • Foster cross-organizational relationships to encourage risk information sharing across the business.
  • Provide exceptional customer service by anticipating needs, offering suggestions, and exceeding expectations.
  • Monitor several screens, systems, and events simultaneously, with the ability to shift priorities as needed.
Requirements
  • Must possess a minimum of two (2) years of security operations experience or previous experience working in a Global Security, Command, or similar 24x7 operations center environment.
  • Must possess experience in basic security analysis, problem-solving, handling preliminary inquiries, incident assessment, and triaging reports.
  • High proficiency in using IT applications, data entry, and retrieval, and keyboard skills to a speed of at least 25wpm with at least 75% accuracy.
  • Basic knowledge of some technical elements associated with security systems, such as IP networks, servers, LAN/WAN.
  • Basic working knowledge of data protection policies, such as GDPR, and the need to keep sensitive information secure.
  • Ability to remain calm under pressure and respond to incidents, particularly in emergencies, in a professional, resilient, and timely manner with minimal supervision where appropriate.
  • Evidence of continuous professional development (CPD).
  • Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines.
  • Must be highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology.
  • Professional, articulate, and able to use good independent judgment and discretion. Must have proven ability to maintain correspondence, discussions, and materials in strictest confidence. Must be able to work overtime as needed.
  • Current state driver's license, clean driving record (no points in prior 3 years), minimum level of insurance as required by Company policy, and ability to safely operate a vehicle required.
  • Professional, articulate, and able to use good independent judgment and discretion.
  • Outstanding verbal and written communication skills required.
  • Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required.
  • Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
  • Possess a high school diploma or equivalent, or 5 years of verifiable experience.
  • As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
  • As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
Perks and Benefits
  • Health insurance and 401k plans for full-time positions.
  • Schedules that fit with your personal life goals.
  • Ongoing paid training programs and career growth opportunities.
  • Employee discounts through our perks program to your favorite restaurants, entertainment venues, and much more...

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