Safety Quality Patient Experience Specialist
2 weeks ago
Cleveland Clinic is seeking a highly skilled Safety Quality Patient Experience Specialist to join our team. As a key member of our organization, you will play a critical role in leading safety, quality, and experience work at Hillcrest and Mentor Hospitals.
Key Responsibilities- Coordinate and implement improvement initiatives to enhance patient safety and quality of care.
- Develop and implement meaningful quality assurance activities with clinical leadership to identify and address deviations in standard practice.
- Analyze performance data and participate in improvement strategy development to drive continuous improvement.
- Act as a consultant to educate and evaluate clinical and support department staff on quality management regulations and standards of care.
- Support medical staff quality assurance activities, including peer review, ongoing professional practice evaluation, and focused professional practice evaluation.
- Develop and assure processes to monitor performance and identify areas for improvement.
- Collaborate with stakeholders to develop required plans, such as the performance improvement plan, safety plan, and infection control plan.
- Drive continuous improvement activities around quality, safety, and patient experience priorities.
- Facilitate dashboard reviews, data analysis, and decision-making from data to identify and address root causes.
- Act as a champion for continuous improvement, utilizing the Cleveland Clinic Improvement Model.
- Manage stakeholder relationships, project risks, and project changes.
- Lead projects leveraging advanced continuous improvement and project management tools.
- Research best practices within and outside the organization.
- Build relationships with project teams, middle management, and senior sponsors.
- Coach smaller improvement teams to success with their quality improvement projects at the local level.
- Participate in committees and meetings necessary to drive performance in the assigned scope of the role.
- Report on medical errors and near misses, as well as corrective actions taken.
- Bachelor's degree in nursing, healthcare administration, business, engineering, or a related field.
- Registered Nurse.
- Certified Patient Safety Professional (CPPS) or Certified Professional in Healthcare Quality (CPHQ) required within one year of hire.
- Seven (7) years of related experience with safety, quality, patient experience, and performance improvement programs or related healthcare experience.
- Previous experience in working with Joint Commission, HFAP, CMS surveys process preferably in a leadership/coordination role.
- Depth knowledge of patient safety best practices, Joint Commission standards, and conditions of participation.
- Master's degree.
- Healthcare Accreditation Certification Program (HACP) or Certified Joint Commission Professional (CJCP) Process Improvement Certification preferred: Lean, Six Sigma, etc.
- Certified in Infection Control (CIC).
- Certified Patient Experience Professional (CPXP).
- Clinical experience preferred and will offset three (3) years of experience requirement in SQPE.
- Ability to communicate and exchange accurate information.
- Ability to perform work in a stationary position for extended periods.
- Ability to work with physical records or operate a computer or other office equipment.
- Ability to travel throughout the hospital.
- Ability to move up to 25 lbs.
Follow standard precautions using personal protective equipment as required.
Pay RangeMinimum hourly: $30.41
Maximum hourly: $46.38
The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement.
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