Customer Service Professional

24 hours ago


Jackson, Michigan, United States State Farm Insurance Full time

About the Role:

State Farm Insurance is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries and concerns in a timely and professional manner.

Key Responsibilities:

• Respond to customer calls, emails, and chats in a courteous and respectful manner
• Resolve customer complaints and issues in a fair and efficient way
• Provide accurate and up-to-date information about our products and services
• Collaborate with internal teams to resolve complex customer issues
• Maintain a thorough knowledge of our products and services to provide informed recommendations

Requirements:

• High school diploma or equivalent required; degree in business, communications, or related field preferred
• 1-2 years of experience in customer-facing role, preferably in insurance industry
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and meet performance metrics
• Basic computer skills and proficiency in software applications

What We Offer:

• Competitive salary: $45,000 - $55,000 per year, depending on experience
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and holidays

How to Apply:

If you are a motivated and customer-driven individual looking for a challenging and rewarding career opportunity, please submit your application, including your resume and cover letter, to us.

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