Quality Assurance Specialist

3 days ago


Arlington, Virginia, United States SNI Companies Full time
Job Summary

We are seeking a highly skilled Quality Assurance Specialist to join our team at SNI Companies. In this role, you will be responsible for ensuring the highest level of quality in our member services and provider services.

Key Responsibilities
  • Conduct quality audits on member services and provider services calls to identify areas for improvement.
  • Provide training and guidance to member services and provider services representatives based on the results of quality audits.
  • Develop and implement training programs to promote and improve quality of service delivery.
  • Collaborate with call center representatives and management to identify trends and areas for improvement.
  • Report findings and recommendations to leadership.
Requirements
  • Intermediate to advanced knowledge of Microsoft Word and PowerPoint.
  • Basic to intermediate knowledge of Microsoft Excel.
  • Excellent written and oral communication skills.
  • Minimum of two years of member services experience in Medicare Advantage.
  • Minimum of one year of experience in a quality assurance role.
  • Minimum of one year of experience in a workplace learning role, including experience with facilitating virtual learning sessions and authoring workplace learning materials.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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