Senior Manager, Software Engineering Management

3 weeks ago

Santa Clara, California, United States ServiceNow Full time

About the Role

We are seeking a highly skilled Senior Manager, Software Engineering Management to join our team at ServiceNow. As a key member of our engineering organization, you will be responsible for leading the build engineering team responsible for the workflows and services used by engineers to modify, version, build, test, and package our products for delivery to customers.

Key Responsibilities

  • Lead efforts to hire, develop, and build a technically proficient build engineering team.
  • Demonstrate your knowledge and experience in managing and exceeding goals for product build, workflow automation, and core application services.
  • Responsible for People Management, including hiring, improving productivity, promoting employee morale, allocating and utilizing resources efficiently, motivating teams, and managing attrition and training.
  • Provide oversight of, and participate in, Change Management as it relates to build engineering and application maintenance.
  • Own and bring to conclusion escalations by working across teams in engineering, QE, and our Developer Productivity team.
  • Evaluate current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement.
  • Lead by example to cultivate and maintain a culture built on teamwork, collaboration, and customer focus.
  • Provide leadership in after-hours on-call rotation as required.

Requirements

  • Experience managing internal build and core service operations in a large and complex environment.
  • Customer first mind set and a "Get it done" attitude are critical success factors for this role.
  • Demonstrated ability to provide exceptional internal customer care and communication.
  • Ability to lead change by effectively building commitment and winning support for initiatives.
  • A reputation as a trustworthy leader with a reputation for fairness, dependability and adherence to high ethical standards.
  • Solid technical, strategic, analytical and problem-solving skills.
  • Solid communication skills, both oral and written.

Preferred Qualifications

  • Expertise managing a build engineering team using enterprise-scale hybrid cloud and on-prem environments.
  • Experience managing, analyzing, and improving operational processes.
  • Fluency in one or more of the following technologies:
    • Amazon Web Services
    • VMware
    • EKS / Kubernetes / Docker
    • Prometheus / Grafana / LogicMonitor / Splunk
    • Chef / Ansible
    • Linux (CentOS / Ubuntu / RedHat)
    • Windows (Desktop and Server)
    • MacOS

About ServiceNow

ServiceNow is a global market leader in the provision of innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

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