Customer Service Operations Manager

2 days ago


Le Mans, Pays de la Loire, United States Customs Goods LLC Full time
Job Summary

We are seeking a highly skilled Customer Service Operations Manager to join our team at Customs Goods LLC. As a key member of our operations team, you will be responsible for driving customer satisfaction through the ownership of daily execution for designated branches, including customer service, technical support, onboarding, order delivery, and warehousing.

Key Responsibilities
  • Drive customer satisfaction through the ownership of daily execution for designated branches
  • Produce regular status reports to communicate with internal stakeholders
  • Lead challenging projects with multiple workflows, internal resources, and third parties/vendors for successful execution
  • Ensure all project activities and deliverables are completed on-time, within scope, and budget
  • Develop and maintain detailed project plans to track and report progress
  • Partner with leadership on business forecasting and KPI reporting
  • Manage customer distribution and capacity planning across the team to ensure the best possible experience for our customers
  • Develop a full understanding of our customer health to detect early warning signs of churn, find ideal onboarding processes, and identify upsell opportunities
Requirements
  • High school diploma or GED and 2-5 years related experience, with at least 2 years of direct supervisory experience
  • 3PL experience preferred
  • Experience in distribution/fulfillment environment is preferred
  • Knowledge of Microsoft Office/Outlook/Warehouse Management System (WMS)
  • Excellent oral and written communication skills
  • Ability to create and maintain professional relationships within all levels of the organization
  • Detail-oriented with excellent follow-up practices
  • Must be able to be professional at all times and flexible with changing situations
Core Behaviors
  • Servant Leadership
  • Passion for Excellence
  • Integrity
  • Resilient
  • Intense Safety Focus
  • Trust
AAP/EEO Statement

Customs Goods LLC is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state, and local laws.



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