Retail Customer Service Representative

2 days ago


Le Mans, Pays de la Loire, United States Michaels Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused Retail Customer Service Team Member to join our team at Michaels Stores. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, helping customers find what they need, and ensuring a seamless shopping experience.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Assist customers in finding products, answering questions, and providing recommendations
  • Process transactions accurately and efficiently, handling cash, credit, and other payment methods
  • Participate in visual merchandising and store recovery efforts to maintain a visually appealing store environment
  • Support inventory management, including receiving and stocking merchandise, and maintaining accurate inventory levels
  • Collaborate with colleagues to achieve sales goals and promote a positive store culture
  • Perform other duties as assigned by management
Requirements
  • High school diploma or equivalent required; some college or prior retail experience preferred
  • Excellent communication and interpersonal skills, with a focus on customer service
  • Ability to work in a fast-paced environment, with a strong attention to detail and organizational skills
  • Physical ability to stand for long periods, lift up to 25 pounds, and move throughout the store
  • Availability to work a variety of shifts, including mornings, afternoons, evenings, and weekends
What We Offer
  • A competitive hourly rate and opportunities for advancement
  • A fun and dynamic work environment, with a focus on teamwork and collaboration
  • Discounts on merchandise and services, as well as opportunities for employee recognition and rewards


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