Healthcare Benefits Enrollment Specialist
2 days ago
We are seeking a highly skilled and motivated Telework Healthcare Benefits Enrollment Specialist to join our team at 1st Choice, LLC. As a Telework Healthcare Benefits Enrollment Specialist, you will be responsible for handling customer service inquiries and problems via the telephone, recording consistent problem areas, and using a computerized system for tracking, information gathering, and troubleshooting.
Key Responsibilities:
- Handle customer service inquiries and problems via the telephone, recording consistent problem areas.
- May respond to e-mail inquiries.
- Use a computerized system for tracking, information gathering, and troubleshooting.
- Communicate routine information in a clear and accurate way with internal and external contacts.
- Answer incoming calls from consumers, including the general public, prospective enrollees, and those assisting enrollees.
- Track and document all inquiries using the applicable systems.
- Complete associated tasks according to established guidelines.
Requirements:
- HS diploma or equivalent
- Minimum 6 months- 2 years of relevant call center experience; Healthcare Affordable Care Act experience;
Preferred Qualifications:
- Adaptability to remote work environments and technologies.
- Excellent verbal and written communication skills.
- Strong customer service and problem-solving abilities
- Proficiency in using computer systems and software.
- Basic troubleshooting skills.
- Multi-tasking and organizational skills.
- Active listening and empathy.
- Ability to follow guidelines and protocols.
Work Environment: 100% remote, allowing you to work from the comfort of your home.
Work Schedule: 8:30 AM-5:00pm EST, M-F
Company Description: 1st Choice, LLC is a professional management consulting firm with more than two decades of experience delivering innovative consulting, technology, and staffing solutions to federal and commercial organizations throughout the United States. We take pride in hiring staff that offers world-class service to support government agencies, corporations, and non-profit organizations nationwide.
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