Patient Care Coordinator

3 weeks ago

Pasadena, Maryland, United States CoreLife Full time
Job Summary

CoreLife is seeking a dedicated and detail-oriented Patient Navigator to join our Salisbury, MD office team. As our patients' first point of contact, you will play a crucial role in providing essential information about our programs and services, assisting with insurance verification, and ensuring a smooth experience for new patients.

Key Responsibilities
  • Research and prospect new patient leads through doctor referrals and online inquiries.
  • Identify, contact, and track prospective patients, generating leads and engaging inactive patients via phone calls, emails, and other methods.
  • Understand patient needs and identify opportunities to align those needs with CoreLife services.
  • Manage and maintain leads in prospecting databases, providing weekly reports.
  • Collaborate with Corporate, Marketing, and other teams to develop and execute processes for following up and qualifying all campaigns.
  • Verify new patients' insurance coverage, including eligibility, coverage, authorizations, and referrals.
  • Educate patients about their benefits and ensure accurate demographic information.
Requirements
  • Education: A high school diploma or GED is required; an associate's degree is preferred.
  • Experience:
    • At least one year of experience working with insurance companies and understanding coverage and policies.
    • At least one year of customer service experience.
    • Call Center Experience: At least one year of experience working in a call center environment, handling high-volume inbound and outbound calls, and managing customer inquiries effectively.
  • Skills: Strong customer service skills, excellent multitasking abilities, and critical thinking. Proficient in decision-making, problem-solving, and collaboration. Ability to communicate effectively in writing and verbally with patients, the public, and medical staff.
What We Offer
  • Values-based culture
  • A competitive hourly rate
  • Medical, dental, and vision insurance
  • Wide selection of ancillary benefits
  • Paid time off
  • 7 paid holidays
  • Retirement plan

CoreLife is an Equal Opportunity Employer.

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