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Technical Support Specialist 4
2 months ago
Position Title: Help Desk Analyst 4
Location: Richmond, VA
Contract Duration: 06+ Months
Compensation: $25/HR on W2 (Without Benefits)
Key Responsibilities:- Diagnose, monitor, and resolve issues related to end-user computing hardware and software systems.
- Deliver Tier 1/2 support to end-users across various office locations.
- Act as an advocate for users, promoting systems that enhance operational efficiency while adhering to security protocols.
- Demonstrate integrity by providing optimal solutions and guiding users on effective system utilization.
- Ensure operational readiness of all end-user computing devices and systems across all office locations, including computers, standard software applications, peripheral devices, network printers, and fax machines.
- Oversee daily operations for agency end-users by managing Help Desk tickets and internal requests, ensuring timely actions or escalations as necessary.
- Maintain and update all end-user computing devices, including laptops, desktops, peripherals, and network accounts.
- Create and sustain documentation on collaboration platforms to assist users and business units with their technology needs.
- Coordinate, track, and update hardware asset information in the Configuration Management Database (CMDB).
- Provide clear and timely communication regarding readiness status within established deadlines.
