IT Operations Expert with Unisys Mainframe Experience

IT Operations Expert with Unisys Mainframe Experience

About UW Credit Union

UW Credit Union is a leading financial institution in Wisconsin, recognized for its commitment to innovation and customer satisfaction. We're hiring an experienced IT Operations Expert to join our team and support daily IT operations.

Key Responsibilities

As a Senior IT Support Engineer, you'll provide second-level support for external software users and first-level support for internal business partners. Your tasks will include:

• 
  
• Monitoring support tickets and diagnosing issues with internal partners
  
• Collaborating with database administrators, software engineers, and DevOps teams to resolve problems
  
• Working in an Agile environment, contributing to our iterative development process
  
• Designing, configuring, and managing integration technologies and core financial systems
  

Required Skills and Qualifications

To succeed in this role, you'll need:

• 
  
• 2 years of experience in Support Engineering
  
• Hands-on experience with Unisys or mainframe systems
  
• Demonstrated experience with software development tools and technologies
  
• Progressive Project Management exposure
  
• Familiarity with one or more object-orientated programming, scripting, and query languages
  
• Experience with integrations such as managed file transfers
  
• Fluency in version control systems
  
• Strong oral and written communication skills
  
• Ability to be on-call as needed
  

Benefits

As a valued member of our team, you'll enjoy:

• 
  
• 21.5 days of annual paid time off
  
• 2 weeks paid caregiver leave
  
• 2.5 weeks paid new child parental leave
  
• 2 days paid volunteer time
  
• 11 paid holidays (includes your birthday)
  
• 401k company match of up to 5%, plus approximately 4% discretionary match
  
• Variable bonus reward
  
• Competitive Medical, Dental and Vision plans, including domestic partner eligibility
  
• Discounted Bublr membership
  
• Free bus pass
  
• Employee Assistance Program
  
• Hybrid work environment
  

Salary: $90,000 - $105,000; Mid-point is $103,400

UW Credit Union is an Equal Opportunity and Affirmative Action Employer. We strive to cultivate an inclusive workplace that is home to a diverse workforce where employees at all levels model knowledge of, belief in and a commitment to cultural competence.

Apply if you're a results-driven professional with a passion for technology and customer satisfaction. Join our team and contribute to our mission of delivering exceptional financial products and services to our members.

About the Role

This is a dynamic role that requires a strong technical background and excellent communication skills. As a Senior IT Support Engineer, you'll work closely with cross-functional teams to resolve complex technical issues and provide exceptional support to our internal and external customers.

What You'll Do

Some of your key responsibilities will include:

• 
  
• Evaluate and prioritize incoming support tickets, determining urgency and next steps
  
• Conduct advanced research and problem-solving for internal customer and member issues
  
• Diagnose and analyze complex issues using logs and monitoring tools
  
• Escalate and coordinate fixes with Software Engineers and DevOps teams
  
• Identify and fix code bugs, making necessary software enhancements
  
• Respond efficiently to unplanned events like system failures
  
• Prepare and update technical documentation in a dynamic environment
  
• Assist IT leadership with reporting and data needs using SQL queries
  
• Mentor support engineers, providing technical guidance and managing escalations
  
• Design, configure, and manage integration technologies and core financial systems
  

Why Work for UW Credit Union?

Join one of Wisconsin's premier financial institutions and enjoy a dynamic work environment, competitive compensation, and opportunities for professional growth and development.

Location

Madison, WI

Category

Info Tech & Internet Services

FTE

1.0

Schedule

Monday - Friday; First shift hours with some after hours on-call

Salary Grade

11T

Min USD/Yr

$83,400.00

Mid USD/Yr

$103,400.00

Location

City Madison

Category Info

Tech & Internet Services

FTE

1.0

Schedule

Monday - Friday; First shift hours with some after hours on-call

Salary Grade

11T

Min USD/Yr

$83,400.00

Mid USD/Yr

$103,400.00

Overview

UW Credit Union's IT Applications Development team is hiring a dynamic Senior IT Support Engineer who loves tackling unique challenges with a growth mindset to support daily IT operations.

IT Application Development is a team of passionate professionals who deliver a diverse portfolio of technical solutions, including high-performance web applications, integrations and core financial systems that enable the credit union to deliver high quality financial products and services.

As the Senior IT Support Engineer, you'll provide second-level support for our external software users and first-level support for our business partners.

Your responsibilities will include monitoring support tickets, diagnosing and troubleshooting issues with internal partners, and collaborating with database administrators, software engineers, and DevOps to resolve problems quickly.

You'll work in an Agile environment, contributing to our iterative development process.

This is a great position for someone who thrives in a fast-paced, collaborative, and team-orientated environment and is confident in their ability to critically evaluate information and make connections between business and technology.

Apply if you enjoy operating in the grey, trouble shooting, and want to be part of a team that values innovation and continuous improvement.

Why Work for UW Credit Union?

Join one of Wisconsin's premier financial institutions, a 2023 Top Workplaces USA and multi-year recipient of Madison Magazine's Best Places to Work, Wisconsin State Journal's Top Workplaces, and Milwaukee Journal Sentinel's Top Workplaces to receive:

• 
  
• 21.5 days of annual paid time off
  
• 2 weeks paid caregiver leave
  
• 2.5 weeks paid new child parental leave
  
• 2 days paid volunteer time
  
• 11 paid holidays (includes your birthday)
  
• 401k company match of up to 5%, plus approximately 4% discretionary match
  
• Variable bonus reward
  
• Competitive Medical, Dental and Vision plans, including domestic partner eligibility
  
• Discounted Bublr membership
  
• Free bus pass
  
• Employee Assistance Program
  
• Hybrid work environment
  

Salary: $90,000 - $105,000; Mid-point is $103,400

About the Job

This is a dynamic role that requires a strong technical background and excellent communication skills. As a Senior IT Support Engineer, you'll work closely with cross-functional teams to resolve complex technical issues and provide exceptional support to our internal and external customers.

Key Skills and Qualifications

To succeed in this role, you'll need:

• 
  
• 2 years of experience in Support Engineering
  
• Hands-on experience with Unisys or mainframe systems
  
• Demonstrated experience with software development tools and technologies
  
• Progressive Project Management exposure
  
• Familiarity with one or more object-orientated programming, scripting, and query languages
  
• Experience with integrations such as managed file transfers
  
• Fluency in version control systems
  
• Strong oral and written communication skills
  
• Ability to be on-call as needed
  

About Us

UW Credit Union is a leading financial institution in Wisconsin, recognized for its commitment to innovation and customer satisfaction. We're hiring an experienced IT Operations Expert to join our team and support daily IT operations.

Contact Information

Please visit our website to apply and learn more about this opportunity.

We're an Equal Opportunity Employer

UW Credit Union is an Equal Opportunity and Affirmative Action Employer. We strive to cultivate an inclusive workplace that is home to a diverse workforce where employees at all levels model knowledge of, belief in and a commitment to cultural competence.

Location

Madison, WI

Category

Info Tech & Internet Services

FTE

1.0

Schedule

Monday - Friday; First shift hours with some after hours on-call

Salary Grade

11T

Min USD/Yr

$83,400.00

Mid USD/Yr

$103,400.00

Location

City Madison

Category Info

Tech & Internet Services

FTE

1.0

Schedule

Monday - Friday; First shift hours with some after hours on-call

Salary Grade

11T

Min USD/Yr

$83,400.00

Mid USD/Yr

$103,400.00

Overview

UW Credit Union's IT Applications Development team is hiring a dynamic Senior IT Support Engineer who loves tackling unique challenges with a growth mindset to support daily IT operations.

IT Application Development is a team of passionate professionals who deliver a diverse portfolio of technical solutions, including high-performance web applications, integrations and core financial systems that enable the credit union to deliver high quality financial products and services.

As the Senior IT Support Engineer, you'll provide second-level support for our external software users and first-level support for our business partners.

Your responsibilities will include monitoring support tickets, diagnosing and troubleshooting issues with internal partners, and collaborating with database administrators, software engineers, and DevOps to resolve problems quickly.

You'll work in an Agile environment, contributing to our iterative development process.

This is a great position for someone who thrives in a fast-paced, collaborative, and team-orientated environment and is confident in their ability to critically evaluate information and make connections between business and technology.

Apply if you enjoy operating in the grey, trouble shooting, and want to be part of a team that values innovation and continuous improvement.

Why Work for UW Credit Union?

Join one of Wisconsin's premier financial institutions, a 2023 Top Workplaces USA and multi-year recipient of Madison Magazine's Best Places to Work, Wisconsin State Journal's Top Workplaces, and Milwaukee Journal Sentinel's Top Workplaces to receive:

• 
  
• 21.5 days of annual paid time off
  
• 2 weeks paid caregiver leave
  
• 2.5 weeks paid new child parental leave
  
• 2 days paid volunteer time
  
• 11 paid holidays (includes your birthday)
  
• 401k company match of up to 5%, plus approximately 4% discretionary match
  
• Variable bonus reward
  
• Competitive Medical, Dental and Vision plans, including domestic partner eligibility
  
• Discounted Bublr membership
  
• Free bus pass
  
• Employee Assistance Program
  
• Hybrid work environment
  

Salary: $90,000 - $105,000; Mid-point is $103,400

About the Job

This is a dynamic role that requires a strong technical background and excellent communication skills. As a Senior IT Support Engineer, you'll work closely with cross-functional teams to resolve complex technical issues and provide exceptional support to our internal and external customers.

Key Skills and Qualifications

To succeed in this role, you'll need:

• 
  
• 2 years of experience in Support Engineering
  
• Hands-on experience with Unisys or mainframe systems
  
• Demonstrated experience with software development tools and technologies
  
• Progressive Project Management exposure
  
• Familiarity with one or more object-orientated programming, scripting, and query languages
  
• Experience with integrations such as managed file transfers
  
• Fluency in version control systems
  
• Strong oral and written communication skills
  
• Ability to be on-call as needed
  

Language

en

Location

Madison, WI

Category

Info Tech & Internet Services

FTE

1.0

Schedule

Monday - Friday; First shift hours with some after hours on-call

Salary Grade

11T

Min USD/Yr

$83,400.00

Mid USD/Yr

$103,400.00