Claims Production Supervisor

2 weeks ago

Mission, United States Allied National, Inc Full time
Job Summary:

The Supervisor of Claims Production is a key role within the Claims Department at Allied National, Inc. This position is responsible for the management and operation of the Claims Analyst staff, ensuring the efficient and effective processing of claims. The successful candidate will have a strong understanding of claims procedures and a proven ability to lead and motivate a team.

Key Responsibilities:

1. Manage and operate the Claims Analyst staff, ensuring the efficient and effective processing of claims.
2. Develop and maintain employee developmental plans, fostering an environment that promotes growth and development.
3. Establish and maintain employee performance goals and minimum performance standards for both production and quality.
4. Analyze department production/quality figures, evaluating results and communicating to staff to encourage growth and development.
5. Identify improvements to systems and processes to improve performance and quality.
6. Communicate with other members of the Claims supervisory team to plan and direct the workflow throughout the Claims Department.
7. Provide training as needed for new and existing staff.

Requirements:

1. One year of experience in a lead, quality or supervisory role. Insurance experience, including claims processing, is strongly preferred.
2. High school graduate or equivalent. A college degree or college coursework is preferred.
3. Demonstrated decision-making abilities.
4. Ability to speak English fluently and read, comprehend, follow, and give written or verbal English instructions.
5. Excellent interpersonal skills, with the ability to listen and question employees to determine their level of understanding and/or define problems.
6. Ability to compose proper business correspondence and express oneself clearly in a courteous, confident, and consistent manner.
7. Excellent telephone communication skills, with the ability to listen for understanding, respond accurately and professionally.
8. Ability to perform basic math skills and operate a ten-key calculator and proficiency in using a personal computer, including spreadsheets, databases, reports, etc.
9. Ability to meet company attendance requirements and work extended hours as needed.
10. Ability to work under and handle stress associated with varying workloads and deadlines.

Physical Demands:

The position requires standing/sitting for 90% of the time, with occasional walking and lifting/carrying up to 20 pounds.

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