Benefits Technology Specialist

5 days ago

Sacramento, California, United States HUB International Full time

About the Role:

HUB International is seeking a highly skilled Benefits Technology Specialist to join our team. As a key member of our team, you will be responsible for configuring, testing, and maintaining our benefits administration system to ensure seamless delivery of our services to clients.

Key Responsibilities:

  • Configure and maintain the benefits administration system for qualified clients based on client-provided requirements.
  • Test new and existing system functionality to ensure accuracy of client system configuration with integration, regression, and acceptance test plans.
  • Ensure all services are implemented according to established project plans and all client deliverables meet quality standards.
  • Update systems as requirements change each plan year or as needed throughout the plan year.
  • Build and maintain Electronic Data Interchange (EDI) files as deemed appropriate to meet business objectives.
  • Train clients and internal account service teams on the use of the system and provide demonstrations as needed.
  • Work with Employee Benefits producers to present HUB preferred benefits administration system to qualified clients and prospects.
  • Verify technical reference information, including user guides, training manuals, and system requirements are compliant, accurate, and up-to-date.
  • Maintain regular interactions with clients to develop client relationships and advise on new product and service offerings and obtain feedback on performance.
  • Provide resolution of client issues by researching and responding to questions and concerns about the use of HUB International products.
  • Attend industry-related continuing education training and courses.
  • Maintain accurate and organized account files by documenting conversations with clients and carrier representatives and updating all HUB computer systems and automated agency management systems.

Requirements:

  • Bachelor's degree preferred.
  • 2-4 years related experience and/or training or equivalent combination of education and experience.
  • Ability to effectively and professionally communicate orally and in writing with internal and external customers.
  • Proficiency with Microsoft Office Suite, advanced skills in Excel, Project Management software, and Database software preferred.

About HUB International:

HUB International is a leading insurance broker that advises businesses and individuals on how to prepare for the unexpected. We offer a competitive and exciting work environment that strategically positions our employees for longevity and success. We believe in investing in the future of our employees and provide continuous opportunities for growth and development.

Why Choose HUB International:

We offer a diverse, challenging work environment with financial security and career satisfaction. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolve as your needs change over time. If you have a desire to help others protect their future, are focused on learning and development to enhance your industry knowledge and expertise, and believe in integrity and building success by developing relationships with others, then HUB International may be the right fit for you.

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