Senior ITIL Practitioner
3 weeks ago
We are seeking a highly skilled Senior ITIL Practitioner - ServiceNow Specialist to join our team in Sacramento, California. As a key member of our IT team, you will be responsible for driving IT Service Management (ITSM) initiatives and configuring the ServiceNow platform to meet the specific needs of our organization.
Key Responsibilities:- Utilize 3 to 5+ years of proven experience as an ITIL practitioner in Infrastructure services or Application Management to drive ITSM initiatives.
- Configure the ServiceNow platform to meet the specific needs and requirements of the business.
- Demonstrate extensive knowledge and practical experience across various applications and modules of the ServiceNow platform.
- Develop a strong understanding of configuration management, Configuration Management Database (CMDB), and Service Catalog functionalities.
- Build and implement complex solutions, including integrations with multiple third-party systems to streamline processes.
- Implement IT Service Management (ITSM), IT Asset Management (ITAM), and IT Operations Management (ITOM) processes.
- Apply solid engineering practices to design and implement IT solutions that align with business objectives.
- Communicate effectively and present technical solutions to both technical and business stakeholders.
- Proven 3 to 5+ years of experience as an ITIL practitioner in Infrastructure services or Application Management.
- Hands-on experience configuring the ServiceNow platform.
- In-depth knowledge of various ServiceNow applications and modules, particularly Incident, Request, Problem, and Change Management.
- Familiarity with configuration management, CMDB, and Service Catalog practices.
- Experience building complex IT solutions with integrations across multiple third-party systems.
- Proficiency in implementing ITSM, ITAM, and ITOM processes.
- Strong understanding of engineering principles and practices.
- Excellent communication and presentation skills.
Please provide your full name, resume, phone number, rate, email address, and location. Interviews will be conducted by phone and Skype. Remote work is not available, and all work must be done on-site in Sacramento, California. An e-Verify report will be required when hired.
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