Customer Service Advocate
1 week ago
Job Summary
As a Customer Service Representative at State Farm Insurance, you will assist customers with inquiries, complaints, and policy changes. You will provide accurate and timely information regarding insurance products and services, process policy applications, renewals, and cancellations, and handle billing and payment inquiries. Additionally, you will resolve customer issues and complaints in a professional and efficient manner, collaborate with team members to ensure customer satisfaction, and maintain accurate customer records and update information as needed.
Responsibilities
• Assist customers with inquiries, complaints, and policy changes
• Provide accurate and timely information regarding insurance products and services
• Process policy applications, renewals, and cancellations
• Handle billing and payment inquiries
• Resolve customer issues and complaints in a professional and efficient manner
• Collaborate with team members to ensure customer satisfaction
• Maintain accurate customer records and update information as needed
Requirements
• Follow company policies and procedures to ensure compliance with insurance regulations
• Stay updated on industry trends and changes in insurance policies
• Continuously improve knowledge and skills through training and development opportunities
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