Program Operations Manager

2 days ago


Cape Girardeau, Missouri, United States Catholic Charities of Southern Missouri Full time
Program Operations Manager

Catholic Charities of Southern Missouri seeks a dedicated and experienced Program Operations Manager to join our team at our LifeHouse Crisis Maternity Home in Cape Girardeau. As the Operations Manager, you will play a pivotal role in ensuring the smooth and efficient operation of our facility, providing a high standard of care in a safe and supportive environment for mothers and their babies.

Key Responsibilities:
  • Provide oversight of care support staff/teams.
  • Act as the primary point of contact for all internal and external program-related inquiries, public-facing events, and agency presentations.
  • Assist as needed in case management services.
  • Conduct resident intake activities, including orientation.
  • Facilitate resident transportation.
  • Ensure residents uphold their written commitment to the agreements and expectations of the program.
  • Coordinate and monitor in-house class schedules for residents.
  • Supervise volunteers, including scheduling and task assignments.
  • Assist with written and electronic documentation while managing client records to ensure accuracy, timeliness, and confidentiality.
  • Promote and advocate for agency programs and clients with service providers, parent educators, housing agencies, churches, community organizations, and other interested parties.
  • Collaborate with the Advancement Department with donors and community partners.
Requirements:
  • Bachelor's degree in social work (BSW) or equivalent human services degree.
  • One or more years of supervisor and/or leadership experience.
  • Valid driver's license, a reliable vehicle, and proof of insurance.
Preferred Qualifications:
  • Master's degree in related field.
  • Two years or more of experience in the social services field.


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