Retail Associate

2 days ago


Apopka, Florida, United States Sam's Club Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Associate - Member Experience Specialist. In this role, you will be responsible for providing exceptional customer service to members across the club, assisting with purchasing decisions, and ensuring a positive shopping experience.

Key Responsibilities

• Ensures club pick up orders are filled by contacting members to notify when pickup time is delayed; informing members when products are unavailable; offering members alternative product options when needed; ensuring products are selected and packaged according to company policies and procedures; ensuring items are dispensed when members arrive for pickup; resolving member issues and concerns; and promoting the company's products and services.

• Maintains safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for handling merchandise; and correcting and reporting unsafe situations to facility management.

• Provides member service by acknowledging the member and identifying member needs; assisting members with purchasing decisions; processing member purchases; assisting with payments according to company policies and procedures for different membership and payment types; utilizing cash registers to assist members with transactions; locating and organizing merchandise; zoning the designated areas; resolving member issues and concerns; promoting the company's products and services; organizing and maintaining availability of carts/flatbeds; assisting members with transporting items; utilizing cart retrieval equipment according to company policies and procedures; and maintaining parking lot cleanliness.

Requirements

• Customer Service experience, preferably in a retail environment

• Ability to work in a fast-paced environment and adapt to changing situations

• Strong communication and problem-solving skills

• Ability to work a variety of shifts, including mornings, afternoons, evenings, and weekends

Benefits

• Competitive hourly wage range: $16.00 to $23.00

• Performance-based bonus awards

• Comprehensive benefits package, including medical, vision, and dental coverage

• 401(k) and stock purchase plans

• Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting

• Opportunities for career growth and development

What We Offer

At Sam's Club, we offer a dynamic and supportive work environment that allows our associates to grow and develop their skills. We are committed to providing exceptional customer service and creating a positive shopping experience for our members. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply.
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