Customer Service Associate
6 days ago
This is a reposting of previous Customer Service roles with an updated schedule and requirements. Do not submit any candidates that were previously rejected/interviewed.
Schedule: Sun-Tues/every other Saturday 1900-0700
Work Location: On-site, 100% full-time
Training: Mon-Fri 0800-1700 for at least 3 weeks
Estimated Salary: $*** per hour (capped)
The Customer Service Associate has primary responsibility for managing the relationship between the carrier, customer and sales groups with respect to their assigned accounts. The CSA manages this relationship by becoming intimately familiar with the customer's organization, product needs processes and procedures and partnering with the Sales team to provide the highest level of customer service to all accounts.
The ideal candidate will have experience in customer service beyond call center and dispatch experience in transportation/logistics is a plus. Proficiency in MS Office applications and strong written oral and interpersonal skills are required. Ability to multi-task, problem solve, negotiate, and manage conflicts is essential.
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