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Client Relations Specialist

2 months ago

Anchorage, Alaska, United States Charlie's Produce Full time
Job Locations

US-AK-Anchorage

Job ID

Overview

Charlie's Produce - Who We Are
Charlie's Produce is a privately owned wholesale produce company, recognized as the largest privately owned wholesaler on the West Coast, and we are in a phase of expansion.

Our success is rooted in our PEOPLE. We are committed to hiring exceptional individuals and fostering a work environment that promotes loyalty, stability, innovation, and growth.

Founded on a foundation of quality, we take pride in maintaining this focus.

With a dedicated team passionate about food, supply chain, and community, we seek like-minded individuals to help us achieve our mission of enhancing our communities through quality produce.


What We Offer:
An exceptional company culture
Comprehensive Medical/Dental/Vision coverage starting the first of the month following hire.
Employee Stock Ownership Plan (ESOP) and 401(k).
Paid vacation and holidays.
Pre-tax commuter benefits and onsite parking.
Paid sick leave after 90 days.
100% Prepaid College Tuition for employees and their dependents.
Employee Assistance Program (EAP).

Additional Compensation Details:
Salary Information is dependent on experience and role location.
Annual reviews with potential for increases based on performance and tenure.

Responsibilities

To be determined - Day Shift
The Role

Client Relations Specialists are tasked with managing customer inquiries, processing orders, assisting will-call customers, and providing information regarding products and services.

Essential Responsibilities Include, but are not Limited To:
Deliver timely and accurate information regarding customer order status and product knowledge requests.

Process customer orders, changes, and returns in accordance with established departmental policies and procedures.

Collaborate closely with the credit department to resolve disputed credit items.

Provide timely feedback to the company concerning service failures or customer concerns.

Work in partnership with the sales team to meet and exceed customer service expectations.

Maintain a comprehensive understanding of all markets and product conditions.
Notify and assist buyers, operations, and sales support personnel by communicating customer needs and preferences.
Foster effective, professional relationships with customers, vendors, and colleagues.
Organize and assist with special sales, promotions, and seasonal items.
Handle administrative tasks required by the Sales Team, including but not limited to pricing reports, order guide maintenance, and correspondence with receiving teams for proof of delivery and order entry.
Ensure compliance with Quality and Food Safety standards.

Charlie's Produce Total Compensation Package includes:
Competitive starting salary
Annual reviews with potential for increases based on performance and tenure.
Recognition and rewards for hard work and commitment through our Employee Stock Ownership Plan (ESOP).
Comprehensive Employee Assistance Program (EAP).
Paid vacation, holidays, and free onsite parking.
Employer-covered College Program.
401(k) options available.
Health and wellness benefits including medical, dental, and vision coverage.

Qualifications

Core Knowledge/Skills:
Customer/Client Focus
Problem Solving and Analysis
Time Management
Effective Communication
Teamwork Orientation
Technical Proficiency

Required Experience:
Advanced proficiency in MS Office (Outlook and Excel)
Demonstrated courteous phone manner
AS400 experience preferred
Ability to work flexible hours and days as required by workload
Capability to multi-task while accurately recording information
Ten-key proficiency by touch
Spanish bilingual skills are a plus
Knowledge of produce is advantageous.

Supplemental Information

This employer participates in E-Verify and will provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Please note that the pay range provided is a good faith estimate for the position at the time of posting.

Actual compensation will be dependent on factors including, but not limited to, the individual's qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.

For additional protected privacy information, please visit: Privacy Policy | Charlie's Produce.


Charlie's Produce is an Equal Opportunity Employer.

As an essential employer and key contributor to our community's food distribution chain, we will adhere to all state and federal guidelines on vaccination mandates, allowing for accommodations for those who qualify.