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Manager of eDiscovery Operations

2 months ago

Florham Park, New Jersey, United States Conduent Legal & Compliance Solutions, LLC Full time
About the Role

We are seeking a highly skilled and experienced Manager of eDiscovery Support to join our team at Conduent Legal & Compliance Solutions, LLC. As a key member of our eDiscovery team, you will be responsible for providing exceptional support to our clients and internal stakeholders, ensuring seamless delivery of our eDiscovery hosting platforms.

Key Responsibilities
  • Support large enterprise clients with demanding Service Level Agreements (SLAs) across multiple time zones and countries.
  • Coordinate and communicate effectively with various teams, including Client Services, Data Management, Development, and Infrastructure.
  • Troubleshoot complex distributed systems involving Citrix, VDI, Windows servers, Active Directory, Multi-Factor Authentication, and SQL Servers.
  • Stay up-to-date with new eDiscovery technologies to provide best-in-class support to our clients.
  • Collaborate with other teams to drive projects forward and achieve business objectives.
Requirements
  • Bachelor's Degree or equivalent work experience.
  • 2-4 years of experience supporting Relativity server.
  • REL One support experience a plus.
  • eDiscovery industry experience.
  • Strong understanding of general technologies, including Windows Desktop, Linux Server, Database, MFA, Networking, Web, and Cloud (Azure).
  • Excellent communication and writing skills, with the ability to create documentation for users.
  • Ability to work independently and as part of a team.
  • Proactive approach, with a willingness to take initiative.
Preferred Qualifications
  • Experience supporting eDiscovery platforms.
  • Knowledge of ServiceNow.
  • Understanding of network infrastructure.
Flexible Working

We offer flexible working arrangements, allowing you to work from home and maximize your time. Our goal is to provide a work environment that supports your well-being and productivity.

Perks and Rewards
  • Health and Welfare Benefits: Our benefits package is designed to support your health and well-being, with options to tailor to your needs.
  • Retirement Savings: We offer support for your long-term financial goals.
  • Employee Discounts: Enjoy access to a wide range of discounts on merchandise, services, travel, and more.
  • Career Growth Opportunities: We provide opportunities for career advancement and professional growth.
  • Paid Training: Develop your skills and knowledge through our award-winning learning platforms.
  • Paid Time Off: Enjoy attractive paid time off packages to recharge and enjoy your life outside of work.
  • Great Work Environment: We pride ourselves on our award-winning culture and commitment to diversity and inclusion.