Operations Director
3 weeks ago
Operations Director
The Exam Pros is seeking an experienced Operations Director to oversee the day-to-day operations of our online school and bookstore. As a key member of our team, you will be responsible for ensuring the smooth functioning of our online education platform and managing various operational processes.
Key Responsibilities:
- Develop and implement operational strategies, policies, and procedures to ensure efficient course delivery and student support.
- Manage the operational aspects of our online school, including scheduling, curriculum delivery, student enrollment, and support services.
- Collaborate with the academic team to ensure efficient course delivery, student progress tracking, and timely resolution of student-related issues.
- Implement systems and processes to enhance the online learning experience for students and optimize learning management systems (LMS).
- Monitor sales and analyze market trends to make informed decisions regarding inventory management and product selection.
- Provide leadership and guidance to the operations team, including hiring, training, and performance management.
- Continuously evaluate operational processes and identify areas for improvement, implementing streamlined procedures and automation where applicable.
Qualifications and Skills:
- Bachelor's degree in business administration, operations management, or a related field (Master's degree preferred).
- Proven experience in operations management, preferably in an online education or e-commerce environment.
- Strong leadership and team management skills.
- Excellent organizational and problem-solving abilities.
- Familiarity with learning management systems (LMS) and e-commerce platforms.
- Proficiency in data analysis and reporting tools.
- Exceptional communication and interpersonal skills.
- Ability to adapt to a fast-paced and dynamic work environment.
- Detail-oriented with a focus on quality and continuous improvement.
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