Corporate Sales Coordinator
3 weeks ago
Job Title: Corporate Sales Coordinator - Spa Group Reservations
About Us:
Hard Rock International (USA), Inc. is a leading hospitality company with a passion for delivering exceptional guest experiences.
Job Description:
OverviewThis role is responsible for developing new business from prospective corporations and managing contractual agreements pertaining to spa appointments, food and beverage, special events, and occasions.
The successful candidate will effectively communicate with all departments to execute group needs while maintaining a superior client relationship.
Responsibilities- Promote positive public relations and create an enjoyable atmosphere for all guests.
- Treat guests with a sense of caring and individuality while identifying their specific needs.
- Organize group reservations, mapping, blocks, and billing.
- Answer phones and book reservations.
- Manage Butler and VIP Guest reservations.
- Ensure maximum revenue through effective management of Book4Time bookings.
- Maintain constant awareness of services, promotions, and events offered at the facility and inform guests.
- Proactively pursue business and follow up on all leads, creating a comprehensive sales kit.
- Negotiate sales contracts, including plan, upsell, and detail the program with the guest.
- Conduct site inspections with guests to view and tour space and property amenities.
- Prepare and maintain corporate files, records, correspondence, and reports.
(Related education and experience may be interchangeable on a year-for-year basis)
High school diploma or equivalent required, as well as a minimum of three years' experience in a corporate group sales environment.
Bachelor's degree preferred in Hotel or F&B Management.
Computer literate with demonstrated proficiency in Microsoft Office, Word, PowerPoint, and high-level Excel skills.
Key Skills and Qualifications- Strong communication and interpersonal skills to interface with clients, management, and other departments.
- Proven ability to provide courteous, friendly, and efficient service and maintain composure and excellent guest relations under all circumstances.
- Ability to take direction from multiple department managers.
- Creative public speaking skills to conduct site tours and presentations.
- Tactful problem-solving skills and ability to apply ingenuity and creativity.
- Ability to establish and maintain short-term sales goals.
- Ability to work flexible schedules, including nights, weekends, and holidays.
Salary: $60,000 - $80,000 per year, depending on experience.
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