Healthcare Liaison Specialist

1 week ago


Munster, Indiana, United States Franciscan Health Full time
About the Role

Franciscan Health is seeking a skilled Healthcare Liaison Specialist to join our team. As a liaison to patients and families, you will play a critical role in obtaining physician referrals, scheduling appointments, and providing exceptional customer service.

Key Responsibilities
  • Act as a liaison to patients and families to obtain physician referrals and schedule appointments through inbound calls.
  • Identify opportunities to serve patients and families with additional referrals and appointments during interactions.
  • Support marketing campaigns through inbound patient calls, scheduling appointments for screenings, education, or other promotions.
  • Liaison to patients and families to document, respond, escalate, or resolve inquiries and complaints.
  • Interact with patients and families to determine needs, schedule or cancel appointments, or refer to correct staff or provider.
  • Document appropriately in electronic medical records and other engagement center software.
  • Support the team with daily workloads as required.
Qualifications
  • High School Diploma or GED required.
  • 2 years of healthcare experience preferred.
  • 1 year of knowledge of health insurance preferred.
About Franciscan Health

Franciscan Health is a leading healthcare provider in the Midwest, with 12 ministries and access points across Indiana and Illinois. We take pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.



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