Customer Service Bank Representative

3 weeks ago


Bethlehem, Pennsylvania, United States Peoples Security Bank and Trust Company Full time
Job Title: Customer Service Bank Representative

About Us:
Pebbles Security Bank and Trust is a community bank with a rich history dating back to 1905. We are committed to providing exceptional banking services to our customers in Eastern Pennsylvania, New York, and New Jersey.

About the Job:
We are seeking a highly skilled Customer Service Bank Representative to join our team. As a key member of our customer service team, you will be responsible for providing top-notch service to our customers through telephone and email support. Your primary goal will be to resolve customer issues efficiently and effectively while promoting our products and services.

Responsibilities:
* Manage large volumes of inbound and outbound calls in a timely manner
* Identify customer needs and provide solutions
* Direct telephone calls to the proper individuals or departments within the bank
* Provide direct service to customers as needed, utilizing computer systems to determine account balances, loan balances, and other relevant information
* Utilize full range of bank products and services to effectively maximize the bank's relationship with customers

Requirements:
* A High school diploma or equivalent required; specialized bank operations training/education preferred
* Excellent customer service, interpersonal relations, and communicative skills
* Good mathematical skills
* Good time management skills
* Moderate problem-solving and analytical skills
* Project management skills
* Moderate PC skills
* Bilingual English and Spanish a Must

Estimated Salary: $45,000 - $65,000 per year

Benefits:
* Medical Plans
* Dental Plan
* Vision Plan
* Life Insurance
* Disability Insurance
* 401(K) Plan
* ESOP Plan
* Paid Time Off
* Paid Holidays
* Employee Assistance Program
* Banking Classes

Why Work for Us?
* Competitive salary and benefits package
* Opportunities for career advancement and professional growth
* Collaborative and dynamic work environment

How to Apply:
Please submit your resume and cover letter to apply for this exciting opportunity.

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