Financial Services Professional

3 weeks ago


Bethlehem, Pennsylvania, United States Peoples Security Bank and Trust Company Full time
Job Title: Financial Services Professional

About Us:
Pebbles Security Bank and Trust is a reputable community bank with a long history of providing exceptional banking services to our customers in Eastern Pennsylvania, New York, and New Jersey. We are dedicated to building strong relationships with our customers and helping them achieve their financial goals.

About the Job:
We are seeking a highly skilled Financial Services Professional to join our team. As a key member of our customer service team, you will be responsible for providing top-notch service to our customers through telephone and email support. Your primary goal will be to resolve customer issues efficiently and effectively while promoting our products and services.

Responsibilities:
* Manage large volumes of inbound and outbound calls in a timely manner
* Identify customer needs and provide solutions
* Direct telephone calls to the proper individuals or departments within the bank
* Provide direct service to customers as needed, utilizing computer systems to determine account balances, loan balances, and other relevant information
* Utilize full range of bank products and services to effectively maximize the bank's relationship with customers

Requirements:
* A High school diploma or equivalent required; specialized bank operations training/education preferred
* Excellent customer service, interpersonal relations, and communicative skills
* Good mathematical skills
* Good time management skills
* Moderate problem-solving and analytical skills
* Project management skills
* Moderate PC skills
* Bilingual English and Spanish a Must

Estimated Salary: $55,000 - $75,000 per year

Benefits:
* Medical Plans
* Dental Plan
* Vision Plan
* Life Insurance
* Disability Insurance
* 401(K) Plan
* ESOP Plan
* Paid Time Off
* Paid Holidays
* Employee Assistance Program
* Banking Classes

Why Work for Us?
* Competitive salary and benefits package
* Opportunities for career advancement and professional growth
* Collaborative and dynamic work environment

How to Apply:
Please submit your resume and cover letter to apply for this exciting opportunity.

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